Technical Client Service Rep I

Location
Dallas, Texas
Salary
competitive
Posted
Nov 04, 2019
Metro Area
Dallas
Duration
Full Time

Are you a driven, self-motivated person with great communication skills?  Bring your drive to DealerTrack as a Client Services Representative where you will work with our customers to resolve their application issues. 

 

We’re searching for Client Services Representative to provide a high level of customer service combined with solid troubleshooting skills. 

 

This position requires initiative, ownership, excellent communication skills, as well as the desire to provide exceptional customer service from inception to resolution for each issue. 

 

Your technical and interpersonal skills are critical to the success of DealerTrack and our products. 

 

At DealerTrack, a Cox Automotive company, we will offer you a collaborative environment, competitive pay and recognition for your outstanding performance.

 

Ready to start?  Keep reading to find out more!

 

Key Responsibilities

  • The Customer Service Rep will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the DealerTrack family of products
  • Handle routine customer questions relating to product usage, as well as technical support issues relating to DealerTrack family of products
  • Maintains expert level knowledge of MotoSnap Solutions and Products
  • Develops and maintains strong technical expertise in DealerTrack products and those devices and platforms upon which the products function
  • Accurately logs all customer information in the CRM customer ticketing system
  • Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
  • Follow up skills
  • Ability to handle and respond to multiple open issues
  • Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
  • Ability to work required shifts both independently and within a team organization
  • Facilitate communication from Support Team to other departments as needed to complete Cases
  • The Department is open Monday - Saturday, 7AM - 7PM
  • Shifts are as follows: (7a-4p; 8a-5p; 9a-6p; 10a-7p)
  • Saturdays are scheduled on a rotation with a different day off during that week.

     

    Qualifications:Qualifications 
  • Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM (hours subject to change to meet business needs
  • Hours are extended and varied must have an ability to accommodate a flexible schedule and work overtime as needed
  • Follow up/follow through skills required
  • Ability to handle and respond to multiple open issues
  • Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely 

Education & Specialized Knowledge 

  • High School Diploma or equivalent required.
  • Associates Degree or Technical Certification required or equivalent work experience
  • Customer oriented background
  • Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel) required
  • Excellent oral and written communication skills
  • Experience working in a team environment and assisting others as applicable
  • Requires attention to detail and the ability to adapt to change
  • Ability to type 40+ WPM

     

Preferred Qualifications 

  • Technical background preferred but not required

About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

 

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