Performance Consultant II

Expiring today

Location
Mission, Kansas
Salary
competitive
Posted
Nov 05, 2019
Metro Area
Kansas City
Duration
Full Time

It's an exciting time to work at Xtime. Every day consumers and automotive dealers connect with each other using our software. Whether it's scheduling service appointments through a variety of devices (web, mobile phone, in-vehicle), looking up the repair history for your vehicle, or finding prices or promotions for repairs and maintenance, our ServiceCRM product has not only revolutionized the way people look for repair and maintenance services, but is also transforming how consumers, dealers, and manufacturers interact. Xtime is leading that transformation.
 
**This is a remote position and can be located in or near the Central part of the United States, near a major airport

The Xtime Dealer Performance Consultant (DPC) position is responsible for providing client facing program management, as well as, in-dealership consulting activities regarding specific enterprise accounts or regionally based customers.

 

 

Position Description & Responsibilities:   

 

 

  • Provide customer relationship management as primary point of contact during all implementation phases of Xtime’s product(s)
  • Conduct in-dealership consultative efforts to ensure Xtime product(s) are configured to customer processes
  • Assist in the training of various functionality afforded to enterprise customers through Xtime’s product(s) as requested
  • Provide L2/L3 technical support to enterprise customers as requested
  • Provide accurate customer status reports identifying tasks completed and action items
  • Act as an enterprise customer and dealership advocate within Xtime
  • Ability to travel approximately 75% although exact amount may vary, travel consists of in market and overnight
  • Ability to manage and track travel requirements in compliance with enterprise customer guidelines

Qualifications:

 

  • 3+ years Automotive Industry experience within an OE (e.g. Chrysler, GM, Volkswagen, Nissan, Hyundai, etc.), dealer group(s), regional group(s), dealership(s), and/or industry vendor(s) to previously listed entities
  • Demonstrated success in behavioral and process change within teams of automotive technicians strongly preferred
  • Comprehensive variable and fixed operations understanding of Dealership processes with regard to operational readiness within both the enterprise and dealership
  • 1+ year working directly with dealerships; preferably in an advisory or account management capacity
  • Working knowledge of one or more DMS systems (desirable)


Technical/Management Skills

  • Experience with software systems and processes related to software operation such as planning and problem tracking software, and issue resolution processes
  • Account and/or Client Management experience with proven track record of operational objectives consistently attained
  • Ability and eagerness to learn complex technology and basic understanding of web-based systems


Other Required Skills

 

  • Critical thinking and problem solving skills
  • Ability to clearly and effectively discuss technical issues with non-technical customer personnel
  • Sensitivity and patience when working with customers
  • Organization and attention to detail
  • Excellent verbal and written communication skills
  • Flexibility/adaptability to work in a very dynamic environment
  • Ability to work nearly autonomously
  • Desire to work in a highly collaborative atmosphere
  • Ability to travel approximately 75% although exact amount may vary, travel consists of in market and overnight. But then towards the bottom for travel it list

 

 

About Cox Automotive

 

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

 

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