Inside Sales Manager - Cox Business Security Solutions

Expiring today

Oklahoma City, Oklahoma
Nov 07, 2019
Account Management
Metro Area
Oklahoma City
Full Time
Role Summary
The Cox Business Security Inside Sales Manager leads assigned inside CBSS team agents to achieve Cox Business sales goals.  Hires, trains, and coaches performance of inside agents to ensure corporate sales and retention strategies are followed and goals are achieved.
Responsible for providing lead and appointment setting support to the national field based CBSS sales force. Handles all inbound phone traffic towards qualifying the prospects and advancing the opportunities to quality field appointments. Oversees setting appointments directly to proper territory CBSS rep. Assists in lead management and updates of all leads up till an appointment set or sale. Leads rehashes all prospects toward final disposition of appointment or no interest. Works efficiently in all data bases required such as LeadPro, Optix, Icoms, and others. Daily oversees and also makes outbound calls to CB customers, new businesses, existing leads and other data sources toward setting field sales appointments. 
This position leads the CBSS Sales COE team and listed functions, while also participating in them. Work involves multitasking in; working in various systems, taking both inbound and making outbound calls, time management and creativity in outbound prospecting. Strong working knowledge of CBSS products, services, features, benefits, and general pricing. Role is inside, requiring majority of work day at desk and on the phones.
Inside Manager responsible for both leading inside agents functions, with oversight and participating in them as well.
Major Tasks
Develops a professional sales culture.  Serves as a role model for the sales team in all aspects of the business.  Balances the urgency of meeting budget goals with focus on team success.  Hires and builds a sales team that has the ability and resources to achieve sales and retention goals  Coaches, develops and manages the performance of the inside agents to ensure they have the capabilities required to meet targets.  Serves as a subject matter expert or advisor on selected customer sales and handles issues escalated by team members.   
Acts as leader in supervision and administrative duties to rest of Inside Agents, in similar task function rolesHandles special projects or tasks as they arise Handles all inbound lead calls, toward advancing opportunity to a field sales rep appointmentQualifies prospects needs toward optimizing the future sale opportunityUnderstands rep territories and schedules to set real time appointmentRehashes all open leadsDisposition leads to most current status, and until lead is concluded to an appointment or no interestMakes daily outbound calls to various lists toward gaining interest in CBSS products and advancing to a field appointmentWorks efficiently in all required systems such as LeadPro, Optix, Icoms, Outlook and othersEffective working knowledge of CBSS products, services, features, benefits, and pricing toward answering questions and advancing lead to a field appointmentStrong sales acumen in listening skills, CBSS value propositions and closing skills to an appointmentMeasured on both quantity and quality of appointment sets that advance to a saleMultitasking skills working in systems, alternating between inbound and outbound phone workStrong time management and organization skillsDetermines serviceability of lead opportunityAccurately captures and records all relative lead informationTakes inbound calls from field sales reps to update and disposition pending appointment records
HS diploma, GED or relevant work experience 1+ years in related field to above job tasksRequires basic knowledge in computer skills Demonstrated leadership and management skillsExcellent interpersonal and customer service/sales skills, all via the phoneSkills in adaptability, applied learning, customer service orientation, high impact communication, multi-tasking, PC skill, quality orientation, reasoning, sales aptitude, and tolerance for a structured work environment in order to work effectively with teams throughout organization.
1+ years of supervision experience, preferably within an inside call center environment1+ years experience in inbound and outbound phone skillsPast CB and/or security industry experience Efficient in CB systems: LeadPro, Optix, Icoms, BID, TOMs Strong sales acumen and phone skills

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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