Sr Recon Services Coordinator
- Full Time
This position is responsible for overseeing and coordinating non-commercial Reconditioning vehicles including but not limited to dealer, rental, and retail through the reconditioning fulfillment process.
The Reconditioning Services Coordinator schedules, monitors and communicates all activities related to the reconditioning of these vehicles, verifies required information and paperwork, and performs appropriate data entry.
- Perform various clerical and
administrative duties relating to non-commercial vehicle recon
- Maintain customer account
agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information.
- Create and maintain billing
files for reconditioning fees related to these accounts.
- Ensure payment for billings or
accounts receivable are received timely and posted as well as contact
customers for reconciliation of discrepancies.
- Analyze and manage customer
vehicle throughput via daily report/query capabilities.
- Manage customer’s expectations
of recon fulfillment activities through proactive communications.
- Build deep service
relationships with customers.
- Soft sell additional services
to dealers upon delivery of existing work.
- Perform data entry and verify
customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order.
- Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner.
- Respond to customer inquiries
relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
- Evaluate reconditioning needs
and provide timely and accurate quotes.
- Receive vehicle and
registration information from customers interested in reconditioning services.
- Enter all pertinent information into AS400 and approved work requested by customer.
- Utilize the AS400/VCF systems
to monitor and track vehicle repairs.
- Communicate and schedule
repairs/enhancements with Recon Shop management.
- Monitor vehicle through
reconditioning fulfillment process to ensure timeline commitment is met.
- Review completed work ensuring
customer quality standards are achieved and/or exceeded.
- Follow up with customer to
confirm completion and satisfaction.
- Work with finance/local
management to ensure customers are charged and A/R is timely collected.
- Visibly demonstrate safety
commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
- Perform other duties as
assigned by management.
- High School Diploma or
- 2-3 year of Office
- 4 years of clerical or
administrative support experience required.
- Valid driver’s license and safe
driving record required.
- Excellent communication and
organizational skills required.
- Advanced computer software
- Must be able to use general
office equipment (i.e., copier, fax machine, etc.).
- Ability to sit or stand for
prolonged periods of time.
- Ability to perform repetitive
data entry tasks, manual dexterity.
- Vision abilities required include
close, distance and depth perception.
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.