Digital Client Service Specialist

Location
Winter Park, Florida
Salary
competitive
Posted
Nov 09, 2019
Metro Area
Orlando
Duration
Full Time

WESH-TV and WKCF-TV, NBC and CW affiliates respectively in Orlando, FL, and Hearst Television, Inc., are seeking a Digital Client Specialist.

 

Job Description:

As a Digital Client Specialist, you will be responsible for working with WESH-WKCF Account Executives and their clients to ensure successful digital advertising campaigns. We're looking for candidates who can provide superior customer service to our clients and sales representatives.

 

Specifically, you'll work with the sales force on processing online and mobile advertising contracts, obtaining creative materials and overseeing successful digital campaign execution. We're looking for a highly organized, detail-oriented team player with exceptional written and verbal skills. The ideal candidate has the ability prioritize efficiently and manage time effectively. A positive attitude and professional demeanor is essential along with the ability to work in a fast-paced environment. This is a great opportunity in a growing segment of our organization.

 

Responsibilities Include:

  • Campaign management and sales revenue analysis

  • Build, traffic and schedule advertising creative

  • Proactively monitor, analyze and optimize all online advertising performance from creating insertion order to post completion

  • Effectively communicate with internal teams (sales, production, finance) and external clients on performance and delivery of commitments

  • Provide troubleshooting assistance for creative and operations-related issues for all campaigns

  • Work directly with clients and sales team to provide detailed client service and execute integrated marketing plans

  • Prepare strategic PowerPoint proposals based on customer needs

  • Develop creative concepts for digital campaigns and communicate effectively to creative team

 

Key Requirements:

  • Online advertising trafficking, sales coordinator/planner or related experience

  • Experience with web technologies (HTML 5, Flash, JavaScript)

  • Working knowledge of DFP, Google Analytics, Comscore, and Scarborough

  • Advanced Microsoft PowerPoint, Word and Excel

  • Experience with programmatic advertising a plus

  • Ability to thrive in a fast-paced work environment, manage multiple projects and tight deadlines

  • Strong focus on teamwork and self-starter

  • Extreme attention to detail and time management skills

  • Desire to provide exceptional customer service and exceed client expectations

  • BA/BS or equivalent

WESH-TV/WKCF-TV are equal opportunity employers and do not discriminate in the hiring or promotion of employees by reason of race, color, religion, sex, or national origin.  We are engaged in a continuing effort to seek out prospective applicants for employment with our company.  We earnestly solicit your assistance in obtaining employees.       

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