Manager, Platform Communications, Peacock, Direct-to-Consumer

Posted: 11/11/2019

Location: Stamford, Connecticut
Function: Marketing & Communications
Specialty: Digital Marketing, Web Production
Level: Manager (Supervisor)
Duration: Full Time
Salary Description: competitive


Role Purpose
The Manager, Platform Communications will be part of the Reliability & Performance team where they will be responsible for overseeing the creation of all process documentation for Platform Operations and providing daily, weekly, and monthly KPI reporting for the Reliability Engineering group.

Responsibilities
  • Working with Platform Operations team to document workflows and create process documentation for managing the day-to-day operations of the Direct-to-Consumer digital platforms, i.e. change & incident management and launch readiness
  • Oversee launch readiness process, ensuring that all new features or significant changes have been fully vetted by the Reliability & Performance team prior to production deployment
  • Work with Incident & Change Management team to produce daily executive and operational reports outlining production incidents and status of completed and upcoming planned changes
  • Coordinate with business to understand any significant events planned that would impact operations and ensure necessary communications and provided to reliability engineering, operations, and delivery teams
  • Participate in Change Advisory Board to review proposed releases and changes to Production for any release communication requirements
  • Assist Technology & Operations team with presentation preparation and formats, ensuring that all communication meets group standards


  • Basic Qualifications
    • Minimum three (3) years of experience managing complex change and software launch processes, including experience identifying scope and documenting workflows and processes
    • Experience with ITIL tools such as ServiceNow and project tracking tools such as JIRA
    • Exceptional verbal and written communication skills, comfortable communicating with technical and non-technical colleagues and executives
    • Strong knowledge of project management methodologies and processes such as Agile
    • Ability to work across team boundaries to ensure that all stakeholders are aligned in delivering according to group standards and best practices


    Eligibility Requirements
  • Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #: )
  • Must be willing to work in Stamford, CT
  • Must have unrestricted work authorization to work in the United States
  • Must be 18 years or older
  • Availability to travel as required
  • It is the policy of NBCUniversal and NBCUniversal’ s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law.


    • PMP highly preferred
    • Excellent analytical problem solver with passion for developing solutions that quickly meet business objectives
    • Attention to detail to ensure that all processes are followed and communications are clear, concise, and professional
    • Experience in digital media or other direct-to-consumer business


    NBCUniversal, the global media company that brought you some of the world’s most iconic television and film franchises, including: The Tonight Show, Saturday Night Live, Keeping Up With The Kardashians, The Real Housewives, Mr. Robot, The Voice, This Is Us, The Fast & The Furious, Jurassic Park, Minions, and more - is launching an all-new direct-to-consumer streaming service. It will seamlessly bring together the breadth and depth of NBCU’s broadcast and cable television series, movie titles, premier sporting events, and renowned news reporting... all in one destination… all in one app.

    We are building a world-class team of smart, hungry and fearless professionals who are energized by the possibility of working at the epicenter of content, technology and culture. Join us if you would like to be a part of this exciting initiative.



  • We are one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news and information to a global audience.

    Work With Us