Platform Operations Analyst, Peacock, Direct-to-Consumer

Posted: 11/11/2019

Location: Stamford, Connecticut
Function: Marketing & Communications
Specialty: Digital Marketing, Web Production
Level: Experienced (Non-Manager)
Duration: Full Time
Salary Description: competitive


Role Purpose
The Platform Operations Analyst will be part of the Platform Operations team supporting the 24x7x365 ongoing operations of the streaming service. The Analyst will provide eyes-on-glass monitoring from within the Direct-to-Consumer Digital Network Operations Center to ensure system availability and will manage any production incidents that occur during their shift.

Responsibilities
  • Monitor the availability and performance of the end-to-end systems responsible for delivery NBC’s Direct-to-Consumer platforms
  • Acknowledging any system alerts and ensuring that proper engineering teams are notified and engaged to resolve incidents where appropriate
  • Coordinate messaging platform and telephone conference bridges for all high and major incidents to bring together all teams and vendors required to resolve the incident
  • Ensure that all incidents are recorded in ServiceNow and proper hand off of RCAs
  • Work with Change Advisory Board to ensure that all changes are deployed according to approved schedule and report out on status of changes deployed during shift


  • Basic Qualifications
    • Bachelor’s degree in Computer Science, Information Technology or a relevant field
    • Minimum 1 year experience working in a digital media business, particularly in an operations role
    • Technical proficient and able to diagnose and debug complex technical issues quickly
    • Ability to follow established processes and workflows to ensure that all work is completed per group standards


    Eligibility Requirements
  • Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #: )
  • Must be willing to work in Stamford, CT
  • Must have unrestricted work authorization to work in the United States
  • Must be 18 years or older
  • Availability to travel as required
  • Available to work nights, weekends, and holidays as required
  • It is the policy of NBCUniversal and NBCUniversal’ s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law.


    • Experience with streaming in a direct-to-consumer video business highly preferred
    • Knowledge of video streaming platforms and cloud computing providers a plus
    • Exceptional verbal and written communication skills, comfortable communicating with technical and non-technical colleagues and executives
    • Ability to understand large complex software systems and their interdependencies


    NBCUniversal, the global media company that brought you some of the world’s most iconic television and film franchises, including: The Tonight Show, Saturday Night Live, Keeping Up With The Kardashians, The Real Housewives, Mr. Robot, The Voice, This Is Us, The Fast & The Furious, Jurassic Park, Minions, and more - is launching an all-new direct-to-consumer streaming service. It will seamlessly bring together the breadth and depth of NBCU’s broadcast and cable television series, movie titles, premier sporting events, and renowned news reporting... all in one destination… all in one app.

    We are building a world-class team of smart, hungry and fearless professionals who are energized by the possibility of working at the epicenter of content, technology and culture. Join us if you would like to be a part of this exciting initiative.



  • We are one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news and information to a global audience.

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