Customer Service Representative (WRC)

Posted: 11/14/2019

Location: Washington, D.C., Washington D.C.
Function: Sales & Business Development
Specialty: Business Development, Sales
Level: Manager (Supervisor)
Duration: Full Time
Salary Description: competitive


Job Duties
  • Work closely with Account Managers locally at the station and National offices to provide complete customer service to all NBC clients
  • Receive, enter and maintain commercial and digital orders in sales and traffic systems
  • Verifying incoming orders for acceptable rates, ratings, impressions, programming and ad placements to minimize last minute changes
  • Relay maintenance of contracts to agencies where action is required including but not limited to, spot make goods, program changes and under delivery weight
  • Act as a liaison between Account Manager and Agency to meet all buyer request, including contract, inventory, program details
  • Track performance of contracts on local station through proprietary posting system.
  • Partner with traffic department to solve any open scheduling issues including copy and media resolution, order validation and dispute
  • Work closely with Digital AdOps team to ensure all online campaigns run successfully
  • Assist with department coverage


  • Basic Qualifications
  • Bachelor’s degree
  • Minimum 1 year experience with Word, PowerPoint and Excel

    Additional Job Requirements
  • Must be willing to work in Washington D.C.
  • Must be available to evenings and weekends as needed

    Desired Qualifications
  • Experience in sales service
  • Ability to work in a high production and critical quality standard work environment
  • Previous use of Wide Orbit Traffic & Sales system a plus
  • Knowledge of TV traffic operation functions
  • Can-do attitude along with a strong ability to multi-task
  • Excellent communication skills and the ability to build relationships
  • High level of attention to detail, accuracy and speed
  • Team player who also can work independently and is a self-starter

    At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

    NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

  • We are one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news and information to a global audience.

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