Sales Engineer II - Cox Business

San Diego, California
Nov 14, 2019
Account Management
Metro Area
San Diego
Full Time
Role Summary

The Cox Business Sales Engineer II consults with and supports the sales team

and network operations in selling complex Cloud, telephony, data, video, wireless, and

internet bandwidth solutions to the largest and most complex prospective and

existing business customers; to ensure that Cox sells and delivers applications

that best meet customers’ needs; to educate and consult with customers

about how to select and use Cox services effectively; to coordinate technical

aspects of service delivery with other members of the service delivery team, Product

Management teams and Network Operations/Cox Business Engineering and Operations; to help

identify, develop, and implement new products.

The position works independently in the field 50% of the week or more. Most time

is spent meeting with and supporting existing customers at their premises. Incumbent will use a

personal vehicle for extensive local travel (with reimbursement for travel) or a pool car. The

role is part of a goal-driven, sales organization with objectives to grow revenue

quickly. Incumbent will manage their own schedule. 

Primary Responsibilities and Essential Functions

• Meets with prospective and existing customers and with other members of the

sales team to collect and analyze information required to assess customers’

communication needs in detail.

• Partners with other members of the Sales team and interfaces with customers

and vendors to develop Cox Business proposals and associated technical

specifications, and respond to RFP's, as needed to ensure their technical


• Designs how the customer’s network fits with Cox network architecture.

Partners with Network Ops/ Cox Business Engineering and Operations to ensure that design

and specifications meet customer needs and to ensure network availability/

serviceability before orders are finalized.

• Works with product managers and Network Ops/ Cox Business Engineering and Operations as an

active member of product roll-out teams to ensure the sales team's understanding

of new products and to provide technical feedback to the product team, as

appropriate. Works with the Product Development team to ensure the feasibility of all new/custom

products and solutions where applicable.

• Develops and delivers technical presentations to internal/external groups as


• Supports the sales organization as the technical subject matter expert. Support

may include attending sales calls, delivering technical portions of the sales

presentation, explaining why Cox’s proposed solution is the right one, and

negotiating technical aspects of the proposal, as needed. May attend vendor

meetings and perform site surveys, as required.

• Coordinates internal technical resources necessary to develop sales proposals

and sales presentations, and respond to RFP's (e.g., data ops, equipment

vendors) on complex, technical solutions.

• Provides technical assistance to customers, other members of the Sales team,

and Project Managers to coordinate cut-overs to Cox services to ensure a smooth

and consistent customer installation experience.

• Cultivates consulting relationships with customers, forming relationships at

multiple levels to provide appropriate solutions and develop future business

opportunities. Meets with customers as needed to review their accounts.

Maintains in-depth knowledge of their business and changing technical needs;

makes changes and solves problems as required. Educates customers.

• Monitors network, traffic, and trunk utilization and makes recommendations

to ensure optimization of customers’ voice and data network and identify

opportunities for up-selling (where capability exists).

• Maintains documentation of customer’s voice and data network, as required.

• Attends job-related training to increase knowledge of Cox and competitor

Cloud, telephony, data, and video /solutions, customer premise equipment,

networking, consultation, negotiation, and sales skills; attends strategic and/or

development meetings with Sales management.

• Participates in internal meetings to create product packages, communicate and

coordinate sales projects with other internal parties, implement new products,

solve problems, and keep up-to-date with information about Cox.


• BS/BA in related discipline with 3 or more years of

experience or 5 or more years of experience in related field.  

• 3 years telecommunications (Cloud, telephony, data, and video) engineer or sales

engineer experience

• Valid driver’s license, good driving record, reliable transportation

• 6 months’ work experience using Windows-based PCs, Microsoft Office

• Excellent skill in adaptability, applied learning, building relationships, written

communication, industry awareness, expanding and advancing opportunities,

formal presentation skills, high impact communication, IP Infrastructure

and Convergence, continuous learning, PC skills, reasoning, sustained

customer satisfaction, product knowledge and technical acumen, and technical

consultation and guiding sales opportunities, in order to work effectively with

teams throughout organization.


• BS/BA in related discipline strongly desired

• Experience in telecommunications industry desired

• 3 years business-to-business outside sales or sales engineer experience

• Prefer certification completion of Cisco Certified Design Associate (CCDA)

program or equivalent, Metro Ethernet Carrier Ethernet Certified Professional, SIP School or equivalent, Cisco Certified Network Associate – Service Provider or equivalent, Cisco Certified Network Associate – Wireless or equivalent, Nuage Network Professional – SD-WAN or equivalent.

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

Similar jobs

Similar jobs