Location: Stamford, Connecticut Function: Marketing & Communications Specialty: Digital Marketing, Web Production Level: Manager (Supervisor) Duration: Full Time Salary Description: competitive
Role Purpose The Digital L2 Operator will be overseeing the distribution and support of NBCU’s digital properties including live streams and VOD assets to internal and external distribution partners and platforms.
Oversee the end-to-end distribution and support (L1) personnel to ensure the availability and reliability of NBCUniversal assets on NBC OTT Platforms
Own and manage L1 support, including escalation, resolution and reporting across the digital footprint and larger organization
Digital encoder set up of Tier- 1 event-based streaming across the NBC Portfolio including: NFL, Premier League, The Open Championship, The Olympics, etc.
Assist partners and clients to resolve issues, satisfy delivery obligations and to help execute workflow changes within our dynamic environment
Capture Proxy logging of consumer devices to assist Engineers and Developers in troubleshooting outages
Own the timely response of support tickets and escalation to Supervisors and Incident Management team
Own and manage strong working relationships with internal and external partners and clients
Minimum of two (2) years’ experience in Digital Operations
Minimum of two (2) years’ experience in Product Support or Dev Ops
Minimum of two (2) years’ experience in a Network Operations Center or digital distribution facility
Minimum of two (2) years’ experience in a role with a track record of effective staff management along with high energy level, and strong team skills
Minimum of two (2) years’ experience working on a support team
Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #: )
Must be willing to work in Stamford, CT
Must have unrestricted work authorization to work in the United States
Must be 18 years or older
Willingness and ability to work or be on call at any time, sometimes on short notice in order to support a 24/7/365 operation
It is the policy of NBCUniversal and NBCUniversal’ s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law.
Bachelor’s degree in a relevant field
Extensive experience, understanding and knowledge of digital product and distribution systems, standards and processes
Technical experience with digital video and audio, troubleshooting and test techniques
Prior experience with video encoding, delivery distribution workflows
Experience with scheduling and resource management
Strong attention to detail, communication and interpersonal skills
Effectively flexible in approach, and responds well to pressure
A track record of meeting or exceeding performance expectations
NBCUniversal, the global media company that brought you some of the world’s most iconic television and film franchises, including: The Tonight Show, Saturday Night Live, Keeping Up With The Kardashians, The Real Housewives, Mr. Robot, The Voice, This Is Us, The Fast & The Furious, Jurassic Park, Minions, and more - is launching an all-new direct-to-consumer streaming service. It will seamlessly bring together the breadth and depth of NBCU’s broadcast and cable television series, movie titles, premier sporting events, and renowned news reporting... all in one destination… all in one app.
We are building a world-class team of smart, hungry and fearless professionals who are energized by the possibility of working at the epicenter of content, technology and culture. Join us if you would like to be a part of this exciting initiative.
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
We are one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news and information to a global audience.