L2 Digital Operator, Peacock, Direct-to-Consumer

Posted: 11/17/2019

Location: Stamford, Connecticut
Function: Marketing & Communications
Specialty: Digital Marketing, Web Production
Level: Manager (Supervisor)
Duration: Full Time
Salary Description: competitive

Role Purpose
The Digital L2 Operator will be overseeing the distribution and support of NBCU’s digital properties including live streams and VOD assets to internal and external distribution partners and platforms.

  • Oversee the end-to-end distribution and support (L1) personnel to ensure the availability and reliability of NBCUniversal assets on NBC OTT Platforms
  • Own and manage L1 support, including escalation, resolution and reporting across the digital footprint and larger organization
  • Digital encoder set up of Tier- 1 event-based streaming across the NBC Portfolio including: NFL, Premier League, The Open Championship, The Olympics, etc.
  • Assist partners and clients to resolve issues, satisfy delivery obligations and to help execute workflow changes within our dynamic environment
  • Capture Proxy logging of consumer devices to assist Engineers and Developers in troubleshooting outages
  • Own the timely response of support tickets and escalation to Supervisors and Incident Management team
  • Own and manage strong working relationships with internal and external partners and clients

  • Basic Qualifications
    • Minimum of two (2) years’ experience in Digital Operations
    • Minimum of two (2) years’ experience in Product Support or Dev Ops
    • Minimum of two (2) years’ experience in a Network Operations Center or digital distribution facility
    • Minimum of two (2) years’ experience in a role with a track record of effective staff management along with high energy level, and strong team skills
    • Minimum of two (2) years’ experience working on a support team

    Eligibility Requirements
  • Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #: )
  • Must be willing to work in Stamford, CT
  • Must have unrestricted work authorization to work in the United States
  • Must be 18 years or older
  • Willingness and ability to work or be on call at any time, sometimes on short notice in order to support a 24/7/365 operation
  • It is the policy of NBCUniversal and NBCUniversal’ s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law.

    • Bachelor’s degree in a relevant field
    • Extensive experience, understanding and knowledge of digital product and distribution systems, standards and processes
    • Technical experience with digital video and audio, troubleshooting and test techniques
    • Prior experience with video encoding, delivery distribution workflows
    • Experience with scheduling and resource management
    • Strong attention to detail, communication and interpersonal skills
    • Effectively flexible in approach, and responds well to pressure
    • A track record of meeting or exceeding performance expectations

    At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

    NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

  • We are one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news and information to a global audience.

    Work With Us