L2 Digital Operator, Peacock, Direct-to-Consumer

Posted: 11/17/2019

Location: Stamford, Connecticut
Function: Marketing & Communications
Specialty: Digital Marketing, Web Production
Level: Manager (Supervisor)
Duration: Full Time
Salary Description: competitive


Role Purpose
The Digital L2 Operator will be overseeing the distribution and support of NBCU’s digital properties including live streams and VOD assets to internal and external distribution partners and platforms.

Responsibilities
  • Oversee the end-to-end distribution and support (L1) personnel to ensure the availability and reliability of NBCUniversal assets on NBC OTT Platforms
  • Own and manage L1 support, including escalation, resolution and reporting across the digital footprint and larger organization
  • Digital encoder set up of Tier- 1 event-based streaming across the NBC Portfolio including: NFL, Premier League, The Open Championship, The Olympics, etc.
  • Assist partners and clients to resolve issues, satisfy delivery obligations and to help execute workflow changes within our dynamic environment
  • Capture Proxy logging of consumer devices to assist Engineers and Developers in troubleshooting outages
  • Own the timely response of support tickets and escalation to Supervisors and Incident Management team
  • Own and manage strong working relationships with internal and external partners and clients


  • Basic Qualifications
    • Minimum of two (2) years’ experience in Digital Operations
    • Minimum of two (2) years’ experience in Product Support or Dev Ops
    • Minimum of two (2) years’ experience in a Network Operations Center or digital distribution facility
    • Minimum of two (2) years’ experience in a role with a track record of effective staff management along with high energy level, and strong team skills
    • Minimum of two (2) years’ experience working on a support team


    Eligibility Requirements
  • Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #: )
  • Must be willing to work in Stamford, CT
  • Must have unrestricted work authorization to work in the United States
  • Must be 18 years or older
  • Willingness and ability to work or be on call at any time, sometimes on short notice in order to support a 24/7/365 operation
  • It is the policy of NBCUniversal and NBCUniversal’ s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law.


    • Bachelor’s degree in a relevant field
    • Extensive experience, understanding and knowledge of digital product and distribution systems, standards and processes
    • Technical experience with digital video and audio, troubleshooting and test techniques
    • Prior experience with video encoding, delivery distribution workflows
    • Experience with scheduling and resource management
    • Strong attention to detail, communication and interpersonal skills
    • Effectively flexible in approach, and responds well to pressure
    • A track record of meeting or exceeding performance expectations


    NBCUniversal, the global media company that brought you some of the world’s most iconic television and film franchises, including: The Tonight Show, Saturday Night Live, Keeping Up With The Kardashians, The Real Housewives, Mr. Robot, The Voice, This Is Us, The Fast & The Furious, Jurassic Park, Minions, and more - is launching an all-new direct-to-consumer streaming service. It will seamlessly bring together the breadth and depth of NBCU’s broadcast and cable television series, movie titles, premier sporting events, and renowned news reporting... all in one destination… all in one app.

    We are building a world-class team of smart, hungry and fearless professionals who are energized by the possibility of working at the epicenter of content, technology and culture. Join us if you would like to be a part of this exciting initiative.

    NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

  • We are one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news and information to a global audience.

    Work With Us