- Full Time
Dealer.com, a Cox Automotive Brand, is currently hiring a remote Regional Advocate to join our OEM team in the Detroit area.
Summary:The Regional Advocate develops influential relationships with key regional OEM marketing and sales contacts in OEM programs. They leverage those relationships to ensure the ongoing success of Dealer.com by identifying and acting on opportunities to increase retention, product adoption, advertising spend and overall customer satisfaction across OEM programs.
Responsibilities:Provide exceptional service to key regional and dealership stakeholders, building trust in our ability to help them solve problems and meet their goals,Presents at National, Regional and In-Dealership meetings on Best Practices, Industry Trends and Dealer.com solutions, both in-person and via webinar.Identifies potential Dealership and OEM program escalations. Works quickly to find appropriate solutions, bringing together any necessary resources to resolve issues to the OEM stakeholder’s satisfaction in a timely manner.Monitors DDC customer service performance metrics, presents service reviews to clients and collaborates with internal and external stakeholders on improvement opportunities.Is the primary point of contact for key OEM Regional stakeholders and engages in daily communication to build and maintain effective relationships.Analyzes Digital Marketing Performance and shares that detail with the region and their dealers to improve performance and identify opportunities.Works with Account Directors and Media Sales Directors to deliver company revenue targets through regional engagement.Spread awareness and generate interest in current National, Regional and Dealership level initiatives and opportunities.Leverage existing products and services to develop solutions that include subscription products and services, advertising and Tier 2 advertising initiatives.Develop and deliver performance analysis reporting and case studies that illustrate best practices and create opportunities to leverage our solutions.Qualifications:Knowledge, skills, abilities required:Position requires travel (25%), work extended hours and occasional off-hour schedules to ensure that program level initiatives and efforts meet client expectations.Strong technical knowledge and competency with Digital Marketing tools and solutionsExcellent phone, written and oral communication skillsPolished presentation skills requiredComputer proficiency in Microsoft OfficeMust have the ability to work effectively in a multi-disciplinary team across organizations
Education and Work Experience:
BS/BA in related discipline OR an equivalent combination of education and work experience.3 years of relevant work experience.Experience with Digital Marketing and enterprise client programs, OEMs or auto dealerships is expected.
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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