- Full Time
Dealer.com, a Cox Automotive Brand, is currently hiring a Brand Advisor to join our OEM team in Burlington, Vermont.
The Brand Advisor provides consistent communication, in both written and presentation formats, to Client–facing teams to ensure alignment. In this role, the Brand Advisor is expected to provide training and program support both internally, to the Digital Strategist team, and occasionally externally to the OEM program team. The Brand Advisor will utilize their strong understanding of Dealer.com’s suite of products and OEM program-specific knowledge to ensure maximum customer value and satisfaction. The ideal candidate will have previous experience in Client Services.
Consultative Responsibilities:Advocate within Dealer.com for the client to ensure program goals, guidelines and best practices are understood and adhered to throughout the Client Services team and Dealer.com as a whole.Own program Confluence spaces and provide ongoing maintenance.Work closely with Performance Consultants, Program Managers, Regional Advocates, Field Team Strategists, Sales and the Support Team to advise OEM clients on program activities and assist them on maximizing their digital marketing strategy, tactics and tool set.Manage Compliance requests and update documentation accordingly.Provide coaching and program support to the Client Services team and surface feedback to the OEM Program team.Provide project management support for program initiatives.Make program guidelines consumable to internal sales organizations.Assist with product/platform support escalations.
Program level initiatives:Position requires the ability to work extended hours and occasional off-hours schedules in order to ensure that program level initiatives and efforts meet client expectations.Assist with deliverables and ongoing projects and initiatives.Act as a contact for Brand Field teams, provide information on individual dealer success and areas for improvement and assist with successful implementation of objectives.Use strong technical and business development skills to increase client’s utilization of current products/technology as well as share value propositions of new technologies and products as they are released.Help to identify and organize program opportunities.Assist with reporting, maintenance of project plans and documents and delivery of program level projects and initiatives.
Qualifications:What We look For:Knowledge of Dealer.com products, training and functionality.Knowledge of compliance and program rules for the Brand.Dealer.com Client Services experience strongly preferred.Project Management experience preferred.
Preferred Skills:Competency with functions of Control Center including Reporting, Composer, and DNA.Experience dealing with Dealer.com enterprise client programs, OEM and group dealerships and upgrade productsMust be able to handle difficult clients with confidence and escalate issues appropriately through the Manager Performance Consultants, PM and Brand Advisor Manager.Must be able to liaise with other departments so external requests are acted upon in a timely manner.Strong troubleshooting skills.Strong presentation skills.
BS/BA in related discipline OR an equivalent combination of education and work related experience.Generally 5years of experience in related field.
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.