Inside Sales Specialist - RapidScale Cloud Solutions

Raleigh, North Carolina
Nov 20, 2019
Account Management
Metro Area
Full Time
RapidScale, a Cox Business company, is one of the fastest growing Managed Cloud companies in the industry. The company has a solid track record of delivering world class products and services to our customers located throughout the country and around the globe. Our success has been achieved by primarily selling through channel distribution.   
RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization for both Windows and Mac applications. The company also provides Infrastructure as a Service (IaaS), Desktop as a Service, and Disaster Recovery as a Service (DRaaS) solutions via the company’s global cloud platform.  
This position works independently with little to no supervision, and is expected to meet or exceed corporate targets in excellence in both quantity and quality of appointment sets via inbound leads and outbound calls. Work involves multitasking in; working in various systems, taking both inbound and making outbound calls, time management and creativity in outbound prospecting. Strong working knowledge of managed cloud products, services, features, benefits, and general pricing. Role is inside, requiring majority of work day at desk and on the phones
Major Tasks• Handles all inbound lead calls, toward advancing opportunity to a field sales rep appointment• Qualifies prospects needs toward optimizing the future sale opportunity• Understands rep territories and schedules to set real time appointment• Rehashes all open leads• Disposition leads to most current status, and until lead is concluded to an appointment or no interest• Makes daily outbound calls to various lists toward gaining interest in RapidScale products and advancing to a field appointment• Works efficiently in all required systems such as LeadPro, Optix, Icoms, Outlook and others• Effective working knowledge of RapidScale products, services, features, benefits, and pricing toward answering questions and advancing lead to a field appointment• Strong sales acumen in listening skills, RapidScale value propositions and closing skills to an appointment• Measured on both quantity and quality of appointment sets that advance to a sale• Multitasking skills working in systems, alternating between inbound and outbound phone work• Strong time management and organization skills• Determines serviceability of lead opportunity• Accurately captures and records all relative lead information• Takes inbound calls from field sales reps to update and disposition pending appointment recordsQualifications:Minimum• HS diploma, GED or relevant work experience;• 1+ years in related field to above job tasks• Requires basic knowledge in computer skills • Excellent interpersonal and customer service/sales skills, all via the phone• Skills in adaptability, applied learning, customer service orientation, high impact communication, multi-tasking, PC skill, quality orientation, reasoning, sales aptitude, and tolerance for a structured work environment in order to work effectively with teams throughout organization.
Preferred • 1+ years experience in inbound and outbound phone skills• Past industry experience in technology or managed cloud services • Efficient in CRM and order management systems • Strong sales acumen and phone skills

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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