Account Manager II - RapidScale Cloud Solutions

Atlanta, Georgia
Nov 21, 2019
Account Management
Metro Area
Full Time
RapidScale, a Cox Business company, is a global provider of managed cloud computing and application solutions for the SMB and enterprise markets. RapidScale offers a unique managed cloud approach that complements any organization’s current IT efforts. With a global presence, enterprise-grade infrastructure, and a team of highly knowledgeable cloud experts, RapidScale provides the most comprehensive cloud solutions available in the industry. RapidScale’s team of experts is available at every stage of the process, from designing a custom cloud road map to complete account management. Our white-glove service is second to none.
Job SummaryThis position reports to the EVP, Sales & Marketing and is responsible for all aspects of management and support of RapidScale’s customers throughout the customer’s lifecycle with RapidScale. This position is responsible for the management, retention, and growth of an assigned customer base. This position is qualified to participate in a bonus plan related to successful achievement levels of this positions duties.
Duties and Responsibilities• Nurture and grow a productive business relationship with assigned customers by utilizing a consistent communications plan as well as initiating pro-active contact with assigned customers• Facilitate the retention and renewal of existing RapidScale’s existing customer base• Recognize, nurture, and achieve revenue growth from existing customers• Actively build and refresh a reference-able customer contact list• On-board and steward RapidScale customers through-out their lifecycle across a variety of requests including MACD, training, escalation, billing, competitive negotiation• Support sales efforts by working cooperatively in conjunction with Sales Management and Channel Leaders• Recognize and report on improvement opportunities in a constructive manner• Properly protect all customer information• Cooperate in a timely manner with all management requests for reports or information• Attend company and team meetings, as well as onsite and offsite customer meetings, trainings, events• Perform special projects as requiredQualifications:EDUCATION / EXPERIENCE & OTHER MINIMUM QUALIFICATIONS REQUIRED: The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided.  
Educational & Skills RequirementsBachelor’s Degree5+ years relevant work experience in customer base management, inside sales, channel managementKnowledge of account management dutiesExcellent communication, presentation, writing and editorial abilitiesExcellent organizational, follow-up and time management skills
Inter-RelationshipsRole requires the ability to work within a cooperative team environment as well as perform assignments autonomously. This position will require working with several departments and different personalities.
Working EnvironmentFast-paced, deadline-driven, positive, and high energy environment. Strong sense of urgency required.

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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