Client Solutions Specialist II
- Full Time
The Client Solutions
Specialist II will be responsible for incremental business growth for their
assigned targeted areas. This position partners with the field
sales teams in creating a strategy to achieve this goal. The Client
Solutions Specialist will educate customers on the Manheim Express Marketplace,
and actively seek opportunities to grow the relationship by consistently
outstanding service that will meet the dealer’s business needs.
The Client Solutions
Specialist II will manage assigned customer relationships for Manheim Express
customers with the goal of providing a personalized experience. The
Client Solutions Specialist will ensure that we deliver a personalized,
low-effort, positive experience to our dealer customer by proactively collaborating
with field sales teams, other Manheim companies, customers and local auction
departments in order to ensure that customers’ expectations are met or
and recommends solutions for improving conversion rate and/or market
vehicle condition following the Manheim Express Inspection process.
and return vehicles on dealer’s lots safely.
guidelines as well as common vehicle condition flaws and how to identify
on vehicles including, powertrain, drivetrain, and electrical components.
valuation methods and guide dealers on GFB and floor pricing.
relationships with dealers over the phone, online, at the auction through
planned contact and meetings.
educating, selling and training customers on Manheim Express products and
account team to identify opportunities for growth.
channels (Next Gear, notification of newly registered dealers to sales,
plan, execute, and follow-up on targeted accounts.
reporting, lead input and customer performance reviews.
changes in auction policies and procedures.
and sincere appreciation for the business relationships that have been
established amongst the dealers and Manheim.
player and work closely with teammates, field sales, and customer care to
create a superior customer experience.
consistent and effective online and in-lane customer experience,
appropriate transaction processing, high customer satisfaction and service
commitment by following all safety and health procedures and modeling the
behaviors related to such. Actively participate in support of all
safety activities aligned with Safety Excellence.
assigned by management.
license and a safe driving record.
(written and verbal) and interpersonal skills required.
a consultative manner.
with remote supervision.
including ability to use Internet and MS Office effectively.
effectively within a constantly changing environment.
problem-solving skills required.
tasks; manual dexterity.
include close, distance and depth perception.
for prolonged periods of time. Ability to bend, stoop, squat, or kneel;
ability to lift and hold at least 10lbs at waist level for an extended
period of time; ability to lift up to 30lbs.
level, may be exposed to fumes and odors.
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.