Bilingual Client Service Specialist

Nov 25, 2019
Metro Area
Full Time

About Manheim Canada

Manheim Canada is part of Manheim, the leading global
provider of vehicle remarketing services for more than 70 years. With locations
in Vancouver, Edmonton, Toronto, Montreal, Moncton, Halifax, and 24/7 sales

Manheim Canada hosts more than 30 in-lane and online auctions each month.
Manheim connects buyers and sellers of used vehicles to the world’s largest
wholesale used-vehicle marketplace, helping dealers and commercial customers achieve results through auction channels, data analysis, inspections,
financing, transportation, purchase protection, mobile products and a wide
range of solutions. For more information, visit




 Job Description:

As a Client Service Specialist, you will have a direct impact on our digital auction client experience by providing exceptional client service by phone/email. As an expert in Manheim’s full suite of digital products and auction services you’ll be able to share your knowledge with our clients and help them make the most of our solutions to suit their needs. This will contribute to the teams’ overall sales growth and our company’s digital transformation initiative.


Our Client
Service department is a fast-paced environment with significant volume of
client interactions on a day to day basis. To be successful you will need to be
able to communicate promptly with several departments and manage multiple
client cases at any given time. Our auction sales are 24/7, so you’ll need to
be available to work on different shifts to support our national coverage which
currently is Monday through Saturday between 8 am – 8 pm EST.






  • Field
    dealer calls concerning vehicle arbitrations and liaises with the Manheim
    arbitration team at auction locations across Canada


  • Serve
    as initial contact for buyers and sellers


  • Responsible
    for managing the post sale process from time of purchase to vehicle release


  • Educates
    dealers on all aspects relating to Manheim’s digital auction product including
    but not limited to functionality, pre and post sale processes, benefits, fee
    structures, auction policies and services available


  • Develop
    and strengthen relationships with dealers via individual or group feedback
    sessions regarding online use and services


  • Demonstrates
    professionalism and sincere appreciation for the business relationships that
    have been established amongst the dealers and Manheim


  • Investigates,
    troubleshoots, and resolves customer problems and issues; serves as a liaison
    between customers, sales teams, and location personnel to reconcile problems
    and to maintain a high level of customer service


  • Assist
    with customer care issues and respond to dealer inquiries, problems, or
    concerns in a professional manner and escalate as necessary


  • Documents
    client issues (technical or non-technical) with the online auction platform and
    reports to appropriate team members to have escalated for resolution


  • Provide
    consultation to customers regarding pricing strategies


  • Work
    with manager to ensure a consistent and effective online customer experience,
    appropriate transaction processing, high customer satisfaction and service


  • Visibly
    demonstrate safety commitment by following all safety and health procedures and
    modeling the behaviors related to such. Actively participate in support of all
    safety activities aligned with Safety Excellence.


  • Perform
    other duties as assigned by management.



  • Fluent
    in French and English, oral and written


  • 1
    - 3 years Auction experience or 2 - 4 years dealership experience strongly


  • Effective
    communication (written and verbal) and interpersonal skills required


  • Ability
    to work in a high performance, fast-paced team environment


  • Solid
    computer skills, including ability to use Internet and MS Office effectively


  • Ability
    to adapt to and work effectively within a constantly changing environment


  • Excellent
    customer service and problem-solving skills required


  • Ability
    to sit or stand for prolonged periods of time


  • Ability
    to perform repetitive tasks; manual dexterity


  • Vision
    abilities required include close, distance and depth perception





Work conditions:


  • Amazing benefits: 5 weeks paid vacation per year; Generous Insurance plan (medical, dental, life,
    RRSP contribution plan; Venngo Discount
    programs; and much more!
  • Work Shifts: Monday through Saturday
    between 8 am – 8 pm EST.


  • At
    Cox Automotive Canada, our employees are our greatest resource!




About Cox Automotive




Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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