Regional Sales Support Specialist

Chesapeake, Virginia
Dec 09, 2019
Account Management
Metro Area
Full Time


Support residential teams in a variety
of activities designed to reduce or eliminate non-sales time. Responsible for
facilitating, maintaining, and developing cross functional processes designed
to improve operational efficiencies based on client group and customer


Major Tasks


  • Supports residential sales teams with
    the goal of reducing non-sales activity for sales agents and leaders, improving
    customer experience, retaining or creating sales opportunities, and enhancing
    accuracy and timeliness of order fulfillment.
  • Partner with Regional and Center based
    Operations and Strategy teams to provide residential sales support.
  • Acts as the primary point of contact
    and responsible party for complex stand-alone processes that require
    specialized support for Field Sales Channel teams.
  • Provides support aimed to reduce cycle
    time, minimize errors/defects/rework, and improve efficiency, consistency and
    reliability for residential sales teams.
  • May collect and supply data that is
    necessary to complete reports or assist in project management efforts.  May be tasked to prepare and distribute reports.
  • Ensures updates and changes impacting
    the Field Sales teams are promptly shared and communicated including trimester
    campaign updates, process changes, and training information.
  • Integrates information from multiple
    sources in order to anticipate issues, develop solutions and resolve problems.
  • Completes special operational and
    client projects as assigned.
  • Performs other duties as required.



  • 2+
    years of experience working in ICOMS.
  • High
    school graduate, GED or equivalent work experience.
  • Requires
    strong knowledge of Microsoft: OneNote, Outlook, Lync, Word, Excel,
    PowerPoint, and SharePoint.
  • Excellent
    interpersonal, presentation, and collaborative skills.
  • Ability
    to work effectively with teams across departmental and geographic
  • Excellent
    oral and written communication skills.
  • Strong
    organizational, prioritization and time management skills.




  • Must
    be process oriented and able to handle intricate detail, changing
    workloads and meet aggressive timelines.
  • Experience
    creating and delivering training sessions and materials.


    About Cox Communications

    Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

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