L1 Digital Operator, Peacock, Direct-to-Consumer

Posted: 12/21/2019

Location: Stamford, Connecticut
Function: Marketing & Communications
Specialty: Digital Marketing, Web Production
Level: Experienced (Non-Manager)
Duration: Full Time
Salary Description: competitive

Role Purpose
The L1 Operator will be responsible for ensuring timely and reliable delivery of NBCU live and VOD content to the NBC OTT Platforms. The L1 Operator will provide real time monitoring and support for the delivery of NBCU content. Monitoring takes place through a combination of “eyes on glass” and a host of data aggregation tools within the Digital NOC.

  • Monitor the end-to-end distribution of NBCUniversal digital video assets on NBC OTT Platforms
  • Perform L1 monitoring and support of digital video workflows including escalating to L2, resolution and reporting out
  • Digital encoder set up of event-based streaming across the NBC Portfolio including: NBA, Olympic Sports, NASCAR, IndyCar, and more
  • Manually insert SCTE triggers into event-based livestreams
  • Clearly communicate with production teams to ensure broadcast standard execution of livestreams
  • Physical checks on endpoint devices and platforms to ensure assets are available as expected
  • Partner with engineering to monitor traditional and digital signal transmission
  • Develop expertise of distribution workflows and communicate support cases across departments to help firm-up operations
  • Create and maintain strong working relationships with internal and external distribution partners

  • Basic Qualifications
    • Bachelor’s degree or related field experience
    • Minimum of one (1) year of previous industry, database or related analytic experience
    • Minimum of one (1) year of experience in a NOC, Digital Operation or Media Operations facility
    • Excellent computer skills
    • Excellent written and verbal communication skills

    Eligibility Requirements
  • Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #: )
  • Must be willing to work in Stamford, CT
  • Must have unrestricted work authorization to work in the United States
  • Must be 18 years or older
  • Willingness and ability to work or be on call at any time, sometimes on short notice in order to support a 24/7/365 operation
  • It is the policy of NBCUniversal and NBCUniversal’ s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law.

    • Bachelor’s degree in a relevant field
    • Prior experience in a support role strongly preferred
    • Experience, understanding and knowledge of digital product and distribution systems, standards and processes
    • Technical experience with digital video and audio, troubleshooting and test techniques
    • Prior experience with video encoding, delivery distribution workflows
    • Experience with scheduling and resource management
    • Strong attention to detail, communication and interpersonal skills
    • Effectively flexible in approach, and responds well to pressure
    • A track record of meeting or exceeding performance expectations

    NBCUniversal, the global media company that brought you some of the world’s most iconic television and film franchises, including: The Tonight Show, Saturday Night Live, Keeping Up With The Kardashians, The Real Housewives, Mr. Robot, The Voice, This Is Us, The Fast & The Furious, Jurassic Park, Minions, and more - is launching an all-new direct-to-consumer streaming service. It will seamlessly bring together the breadth and depth of NBCU’s broadcast and cable television series, movie titles, premier sporting events, and renowned news reporting... all in one destination… all in one app.

    We are building a world-class team of smart, hungry and fearless professionals who are energized by the possibility of working at the epicenter of content, technology and culture. Join us if you would like to be a part of this exciting initiative.

    NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

  • We are one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news and information to a global audience.

    Work With Us