Digital & Specialty Contact Center Upsell Representative

Phoenix, Arizona
Dec 23, 2019
Account Management
Metro Area
Full Time
At Cox, we
connect people to the things they love. Now we’d like to connect with you. Cox
Communications is looking for sharp talent to join our team and be the
voice of our brand
. As a Digital and Specialty Contact Center (DSCC) Upsell
Representative, you will play a pivotal role in the continued stability and
of our organization by serving as a front-line representative of the
Cox brand in a sales capacity. 

Upsell Representative, you will support our eCommerce & Connect2Compete
customers in addition to our internal Cox employees (to name a few).  Our team is about making customers happy;
providing an extraordinary experience so they stay longer, buy more and have
the right technology to help them create more moments of genuine human
connection.  We offer an hourly base rate
PLUS uncapped commissions!

Here’s what we count on you to do:

  • Provide extraordinary experiences – Bring your smarts, individualism and your passion to
    provide a personalized interaction and provide solutions to take care of our
    customers and create lifelong Cox fans.
  • Offer thoughtful recommendations – We make recommendations that make sense for our customers
    in helping them get the most out of our technology.
  • Excellent organizational skills – Being able to work through
    multiple computer systems efficiently while being very detail oriented.


What we offer:

  • Competitive
    wages with potential for additional financial incentives for motivated team
  • FREE
    Internet and other Cox discounted services
  • Medical,
    Dental, and Vision Benefits first day!
  • Pet
  • Group
    rates on home and auto insurance policies
  • Identify
    theft protection
  • Casual,
    yet energetic and engaging work environment
  • Retirement
    Benefits including 401(K) matching
  • Work-life
    balance, including generous time off policies:  Up to 22 days of Paid Time
    Off your first year, plus 7 Paid Holidays
  • Tuition
    Assistance provided
  • High
    degree of commitment to our communities including volunteer opportunities
  • Career
    Advancement Opportunities across the Cox family of companies


What are looking for:

  • You
    have an excitement about Cox products & services
  • You’re
    a pro on the computer
  • Excellent
    communication skills
  • Honesty, Integrity, Dependable, Reliable & High Ethics
  • High
    school diploma or GED 
  • 1+ year of
    experience in call center or sales related field  
  • Excellent data
    entry and telephone skills  
  • Detail
  • Strong
    interpersonal and collaborative skills to work effectively with teams
    throughout organization 
  • Ability
    to communicate effectively through both written and verbal communication 
  • Excellent
    customer service skills  
  • Requires strong knowledge
    of applications such as Microsoft Word, Excel, PowerPoint  

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

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