Performance Consultant II

Location
Massachusetts, Massachusetts
Salary
competitive
Posted
Jan 09, 2020
Specialty
Account Management
Metro Area
Other
Duration
Full Time


Dealer Performance Consultant II



 



It's
an exciting time to work at Xtime. Every day consumers and automotive dealers
connect with each other using our software. Whether it's scheduling service
appointments through a variety of devices (web, mobile phone, in-vehicle),
looking up the repair history for your vehicle, or finding prices or promotions
for repairs and maintenance, our ServiceCRM product has not only revolutionized
the way people look for repair and maintenance services, but is also
transforming how consumers, dealers, and manufacturers interact. Xtime is
leading that transformation.



 



**This is a remote position and can be located anywhere on the East Coast, near a major airport



 



The
Xtime Dealer Performance Consultant (DPC) position is responsible for providing
client facing program management, as well as, in-dealership consulting
activities regarding specific enterprise accounts or regionally based
customers. 



 



Position Description &
Responsibilities:    



  • Provide
    customer relationship management as primary point of contact during all
    implementation phases of Xtime’s product(s)
  • Maintain
    expected level of client engagements on both a monthly & quarterly level in
    an effort to drive product performance & minimize potential client churn
    risk

    Conduct
    in-dealership consultative efforts to ensure Xtime product(s) are configured to
    customer processes

    Assist
    in the training of various functionality afforded to enterprise customers
    through Xtime’s product(s) as requested

    Provide
    L2/L3 technical support to enterprise customers as requested

    Provide
    accurate customer status reports identifying tasks completed and action items

    Act
    as an enterprise customer and dealership advocate within Xtime

    Ability
    to travel approximately 75% although exact amount may vary, travel consists of
    in market and overnight

    Ability
    to manage and track travel requirements in compliance with enterprise customer
    guidelines



















Qualifications:

3+ years Automotive Industry experience within an OE (e.g.
Chrysler, GM, Volkswagen, Nissan, Hyundai, etc.), dealer group(s), regional
group(s), dealership(s), and/or industry vendor(s) to previously listed
entities

Demonstrated success in behavioral and process change within teams
of automotive technicians strongly preferred

Comprehensive variable and fixed operations understanding of
Dealership processes with regard to operational readiness within both the
enterprise and dealership

1+ year working directly with dealerships; preferably in
an advisory or account management capacity

Working knowledge of one or more DMS systems (desirable)











 



Technical/Management
Skills



Experience with software systems and processes related to software
operation such as planning and problem tracking software, and issue resolution
processes

Account and/or Client Management experience with proven track
record of operational objectives consistently attained

Ability and eagerness to learn complex technology and basic
understanding of web-based systems







 



Other Required Skills



Critical thinking and problem solving skills

Ability to clearly and effectively discuss technical issues with
non-technical customer personnel

Sensitivity and patience when working with customers

Organization and attention to detail

Excellent verbal and written communication skills

Flexibility/adaptability to work in a very dynamic environment

Ability to work nearly autonomously

Desire to work in a highly collaborative atmosphere

Ability to travel approximately 75% although
exact amount may vary, travel consists of in market and overnight 




















About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

 

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