Sr ICO Specialist

Oklahoma City, Oklahoma
Jan 13, 2020
Account Management
Metro Area
Oklahoma City
Full Time
The Senior Instant Cash Offer (ICO) Specialist will be a key figure in the initial account set up for all new dealers. This role will provide webinar-based training to dealer customers shortly after contract signing. These training sessions will be directed towards dealership management and their eCommerce teams. The focus will be to generate top-down buy in and establish eCommerce best practices to ensure long term success with ICO, Price Advisor and other assigned products. Additionally, this role is responsible for supporting all processes in conjunction with integrating, implementing and executing our Best-In-Class Dealer Instant Cash Offer eCommerce and digital needs setup in the field via a remote process. 
  • Effectively implement ICO, Price Advisor and any other assigned products to new and existing clients through virtual delivery
  • Assist with dealer needs and offer creative solutions to help them reach their business and sales objectives
  • Work directly with all levels within the dealership with a focus on the General Manager, Used Car Manager, Internet Manager and ICO related associates
  • Maintain in-depth knowledge of ICO & Price Advisor products, customers and reporting capabilities
  • Conduct pre-launch activities with new ICO dealers in alignment with the Best In Class Implementation Guide
  • Effectively support the implementation of digital ICO solutions, processes, tools and behaviors into an existing dealer location and/or group
  • Conduct post implementation webinar retraining for dealers and inside team members
  • Ensure all ICO product launches are effectively taken to market through the pre-launch and launch process with immediate results for the client
  • Work directly with the ICO Digital Services team to ensure the successful ICO integration onto our ICO dealer customer’s websites
  • Provide ICO assets to dealership E-commerce team to utilize in their CRM system for efficient and effective response to ICO consumers
  • Maintain knowledge of automotive trends and best practices to ensure training is relevant and provides maximum value to dealerships

  • Qualifications:
  • BS/BA in related discipline OR an equivalent combination of education and work-related experience
  • 5+ years of experience with internet automotive advertising and/or automotive retail required
  • Experience in a customer focused, account management, revenue driven environment required
  • Proven experience and ability to work in an independent, goal-oriented environment (self-management) required
  • Client-driven, able to interact successfully with all levels of leaders, partners and participants, internally and with clients
  • Demonstrated agility when responding to client needs in a fast-paced, constantly changing, deadline-driven environment
  • Proven experience and ability to build and maintain cross-departmental, multi-functional and collaborative relationships required
  • Experience delivering virtual trainings and interactive presentations
  • Strong written, verbal and phone communication skills required
  • Proven experience and ability to analyze customer problems and trends to offer suggestions and recommendations for improvement and success required
  • Strong knowledge and experience with business software applications including MS Outlook Suite (Word, Power Point, Excel, Viso) required

  • About Cox Automotive

    Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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