Bilingual Outbound Customer Service Representative

Jan 15, 2020
Account Management
Metro Area
Full Time
About Cox Automotive

Automotive is transforming the way the world buys, sells, and owns cars with
industry-leading digital marketing, software, financial, wholesale and
e-commerce solutions for consumers, dealers, manufacturers and the overall
automotive ecosystem worldwide. In Canada, the Cox Automotive family includes®, Dealertrack®, HomeNet®, Manheim®, NextGear Capital®, Ready
Logistics®, RMS Automotive®, vAuto®, VinSolutions® and Xtime®, along with
a host of other brands in other countries. The global company has 34,000 team
members in more than 220 locations and is a partner to more than 50,000 auto
dealers, as well as most major automobile manufacturers. Cox Automotive is a
subsidiary of 120-year-old Cox Enterprises, Inc., which has revenues exceeding
$20 billion and approximately 55,000 employees. Cox Enterprises’ other major
operating subsidiaries include Cox Communications and Cox Media Group. For more
information about Cox Automotive Canada, visit


Position Summary:   


The Bilingual Commercial Business Development Representative position. The position requires a high activity approach to selling and
marketing commercial vehicle auto sales across Canada. The rep will be
responsible for contacting dealers/wholesalers across Canada and encouraging
their participation in upcoming auctions. You will be tasked with achieving target level volumes in weekly
conversation volume, and dealer attendance. The representative will work in the
NGC/MANHIM Business development centre closely with the Manheim commercial team.


Essential Duties and

  • Must be knowledgeable and educated on all products and services that Manheim,
    Ready Logistics and Cox Automotive offers

  • Must speak English and French
  • Develop an aggressive activity plan that is consistent with the company’s
    sales plans, strategies, and objectives.

  • Maintain consitantly high activity (Conversations per day, Talk Time, Call

  • Deliver Manheim commercial insights to prospects
  • Have a general understanding of the inventory solutions process
  • Maximize auction participation for commercial events
  • Hit target levels of performance in auction participation and sale

  • Work closely with the Manheim commercial sales team

Qualifications:Job Knowledge, Skills and


  • Knowledge of:
    • Automotive Industry (various sectors)
    • Inside Sales
  • Strong verbal and written communication skills
  • Strong time management skills and ability to manage

  • Must be self-driven and comfortable in a high
    pressure, results driven, and fast paced work environment

  • Must be proficient with Microsoft Office with
    ability to manage high volume of electronic and voice communications

  • Ability to proficiently utilize CRM systems (i.e.:

  • Ability to manage problems and objections with
    solutions-based approach

  • Must have a proven track record of success in inside


Education and Experience:


  • High School Diploma or
    equivalent required

  • Fluent in French and English (Written and Oral)
  • Post-Secondary degree
    preferred but not mandatory

  • 1+ years of experience
    in inside sales/contact center

  • 1+ years’ experience in
    auto industry preferred

  • Experience in B2B
    preferred but not mandatory



Physical Demands:


  • Sitting, standing for extended periods of time
  • Computer work
  • Occasional bending, lifting
  • Driving – must have a valid driver’s license
  • Travel- must be willing to travel occasionally if needed


    Work Environment:

    Normal office environment, with ability to
    visit and interact with all outside departments and prospective clients.


    What we offer:

  • Full
    time employment with one of the global leaders in automotive remarketing
  • 5
    weeks paid vacation per year
  • Generous
    Insurance plan paid by Cox Automotive Canada (medical, dental, life,
  • RRSP
    contribution plan
  • Venngo Discount
  • Fast
    paced, multicultural work environment
  • Career
    pathing – opportunity for development and advancement within Cox
    Automotive family of companies
  • Opportunity
    for involvement with local communities though company sponsored
    volunteering program
  • Cox Automotive Canada was
    named one of Greater Toronto's Top Employers

  • About Cox Automotive

    Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


    Similar jobs

    Similar jobs