Enterprise Change Management Manager

Atlanta, Georgia
Jan 17, 2020
Project Management
Metro Area
Full Time

Cox Communications is the largest private telecom company in America, and we proudly serve six million homes and businesses across 18 states. At Cox, we are committed to creating meaningful moments of human connection, not only with our products and services, but also with our career opportunities. Come connect with us and let’s build a better future together.

Cox Communications is searching for a Manager of Enterprise Change Management who will oversee the change management strategy and planning to support the Operations and Sourcing organizations within Supply Chain Management.  This role will sit in the Operations, Experience, and Process Design organization but be fully dedicated to Supply Chain Management and will oversee highly complex projects impacting supply chain business effectiveness and/or the internal customer experience.

Primary Responsibilities and Essential Functions 

  • Defines and drives execution of a comprehensive Change Management plan for key programs and highly complex projects, creating alignment and action in support of operational goals and objectives, including leadership alignment, stakeholder engagement, training, communications, and operational alignment.
  • Collaborates with leadership, public affairs, and the field to capture the “Voice of the Employee” and use it as input to refine the business and organization support model for change management tactics.
  • Demonstrates a strong ability to develop relationships and show effectiveness by consulting between Center and Regional leaders to define key initiatives, success criteria, establish comprehensive plans, and create a process framework to measure success.
  • Collaborates with operational teams, Regions and other functional boundary partner groups as inputs to change management tactics.
  • Facilitates and measures adoption, sustainment and compliance of new initiatives
  • Establishes business integration approaches across initiatives; review and approve implementation risk mitigation plans. Has the ability to understand the impact across multiple stakeholders.
  • Collaborates with primary boundary partners (e.g. Cox Business, Marketing/Sales, Product Management, Customer Care, Customer Experience, Field Services, Technology) as required to ensure successful deployment of strategic initiatives.
  • Partners with key organizations to develop cross-project training and communication strategies to ensure successful deployments as required. 
  • Qualifications:


  • 7 or more years of experience required in related field (i.e. Change management, process improvement, project management, communications)
  • 3 or more years of experience required if candidate possesses a related advanced degree
  • Requires strong knowledge of change management fundamentals, behavioral change, impact assessment, and stakeholder engagement
  • Requires knowledge of change management best practices
  • Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization – Center and Field
  • Proven ability to negotiate successfully with internal and external parties
  • Ability to analyze stakeholder needs through soliciting, evaluating, problem-solving and acting upon feedback
  • Effective internal consulting skills along with the ability to positively influence others in a desired direction to achieve identified outcomes without direct lines of authority
  • Ability to understand and adjust to changing priorities, circumstances, direction, and personal styles
  • Strong knowledge of Windows based applications (Microsoft Word, Excel, PowerPoint, Project, and Visio).
  • Excellent verbal, written, presentation, facilitation, planning, prioritization and meeting management skills.
  • Demonstrated problem solving and analytical thinking skills.
  • Preferred
  • BS/BA degree in related discipline strongly desired (i.e. Business, Marketing, etc.)
  • 3 or more years of experience in a management role or leading cross functional projects preferred 
  • Experience in telecommunications industry or other subscription-based business desire
  • Prefer certification in Change Management (i.e. Prosci)

  • About Cox Communications

    Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

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