Payroll Administrator - Employee Service Center

4 days left

Maitland, Florida
Jan 23, 2020
Account Management
Metro Area
Full Time
Cox Automotive is hiring Payroll Administrators for our Employee Service Center located in Maitland, Florida.  The Employee Service Center (ESC) provides the following services:  HR, Leave of Absence, Call Center, and Payroll administration.  Our Payroll Administrators work as part of a dedicated payroll team serving approximately 33,000 Cox Automotive employees in the United States. Our HR function and the ESC is currently participating in an exciting process, technology and services transformation.  We are seeking payroll team members who are positive, flexible, subject matter experts who are excited to support our payroll function while enjoying the ongoing growth and transformation initiatives.   Responsibilities include processing of payroll for multi-state locations including the planning, organizing, and processing of payrolls. This consists of the maintenance of payroll data for the daily processing and related entries within Kronos Time, PeopleSoft HR/Payroll, and ServiceNow systems.  Serves as a subject matter expert to ensure all payroll transactions are processed in an accurate and timely manner and in accordance with company guidelines and procedures. The Payroll Administrator is responsible for aiding employees and management regarding complex payroll questions showing a high-level of support and exceptional customer service. 


Responsibilities include: 

Functions as a Tier II specialist function in support of the ESC Payroll team.

Supports escalated calls and tickets from the ESC Generalist and strives to provide a final resolution within targeted service level agreement (SLA).

Serves as an advocate for ESC customer service initiatives within team and external customers.

Responsible for ensuring accurate processing of internal policies relating to Cox pay programs,  union contracts, Rapid Data Entry (RDE) and/or Transload files to process bonus/commission payments, third party sick pay, reversals/voids, prizes/awards, fringe benefits and changes in policy and/or contract language as they pertain to the payroll function.

Is responsible for tier II escalations that require research and resolution and may partner with management for assistance.

Audits payroll work and ensure payroll processing checklist is followed to help mitigate payroll processing errors.

Will review weekly and bi-weekly payroll reconciliations and will validate RDE batches.

Performs for corrections for various payroll and time related items in KRONOS and PeopleSoft Systems.

Balances and audits KRONOS and payroll batch data to ensure appropriate processing. 

Validates tax location code for new hires and transfers and regularly audits this in support of payroll processing.

Ensures payroll processing compliance with local, state, and federal laws.

Calculates mid pay period transfer and retro pay.

Calculates & creates earnings ensuring compliance with state and federal laws.

Ensures that accrued and unused PTO is paid out upon separation per company policy.

Handles STD payment and 3rd party off sets.

Prepares off-cycle payroll checks and special payrolls for locations. 

Responsible for payroll recordkeeping ensuring appropriate approvals, controls, and compliance with state and Federal laws and company recordkeeping guidelines.

Keep customers informed on the status of research and resolution, closes ticket when complete.

Responsible for securing, safeguarding and keeping confidential employee information as required by our “Personally Identifiable Information Security Policy” and all other company data privacy requirements.

Position supports 4 time zones.  Must adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume. Flexibility is required to support peak volume events throughout the year.

Performs other duties as assigned by management.

Qualifications:Key qualifications and requirements:


High School Diploma or equivalent required – College Degree highly desirable.

Minimum 3 years of experience in high volume payroll processing for a medium to large workforce (at least 8,000 employees both corporate and hourly/production/manufacturing) preferred.

Strong knowledge of federal/state wage and hour laws, including taxes and garnishments.  Multi-state payroll experience preferred. 

Strong communication and interpersonal skills required. 

Superior customer service, collaboration, time management and organizational skills necessary.

PeopleSoft, Kronos or a similar payroll system is required and Microsoft Office 2010, including strong MS Excel is essential.

Completed or in progress CPP or other payroll certification highly desirable.

Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.


About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


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