Sales Engineer II - Cox Business

3 days left

Las Vegas, Nevada
Jan 23, 2020
Account Management
Metro Area
Las Vegas
Full Time
Role Summary
The Cox Business Sales Engineer II consults with and supports the sales teamand network operations in selling complex Cloud, telephony, data, video, wireless, andinternet bandwidth solutions to the largest and most complex prospective andexisting business customers; to ensure that Cox sells and delivers applicationsthat best meet customers’ needs; to educate and consult with customersabout how to select and use Cox services effectively; to coordinate technicalaspects of service delivery with other members of the service delivery team, ProductManagement teams and Network Operations/Cox Business Engineering and Operations; to helpidentify, develop, and implement new products.The position works independently in the field 50% of the week or more. Most timeis spent meeting with and supporting existing customers at their premises. Incumbent will use apersonal vehicle for extensive local travel (with reimbursement for travel). Therole is part of a goal-driven, sales organization with objectives to grow revenuequickly. Incumbent will manage their own schedule. 
Primary Responsibilities and Essential Functions
• Meets with prospective and existing customers and with other members of thesales team to collect and analyze information required to assess customers’communication needs in detail.• Partners with other members of the Sales team and interfaces with customersand vendors to develop Cox Business proposals and associated technicalspecifications, and respond to RFPs, as needed to ensure their technicalintegrity.• Designs how the customer’s network fits with Cox network architecture.Partners with Network Ops/ Cox Business Engineering and Operations to ensure that designand specifications meet customer needs and to ensure network availability/serviceability before orders are finalized.• Works with product managers and Network Ops/ Cox Business Engineering and Operations as anactive member of product rollout teams to ensure the sales team's understandingof new products and to provide technical feedback to the product team, asappropriate. Works with the Product Development team to ensure the feasibility of all new/customproducts and solutions where applicable.• Develops and delivers technical presentations to internal/external groups asneeded.• Supports the sales organization as the technical subject matter expert. Supportmay include attending sales calls, delivering technical portions of the salespresentation, explaining why Cox’s proposed solution is the right one, andnegotiating technical aspects of the proposal, as needed. May attend vendormeetings and perform site surveys, as required.• Coordinates internal technical resources necessary to develop sales proposalsand sales presentations, and respond to RFPs (e.g., data ops, equipmentvendors) on complex, technical solutions.• Provides technical assistance to customers, other members of the Sales team,and Project Managers to coordinate cutovers to Cox services to ensure a smoothand consistent customer installation experience.• Cultivates consulting relationships with customers, forming relationships atmultiple levels to provide appropriate solutions and develop future businessopportunities. Meets with customers as needed to review their accounts.Maintains in-depth knowledge of their business and changing technical needs;makes changes and solves problems as required. Educates customers.• Monitors network, traffic, and trunk utilization and makes recommendationsto ensure optimization of customers’ voice and data network and identifyopportunities for upselling (where capability exists).• Maintains documentation of customer’s voice and data network, as required.• Attends job-related training to increase knowledge of Cox and competitortelephony, data, and video services/solutions, customer premise equipment,networking, consultation, negotiation, and sales skills; attends strategic and/ordevelopment meetings with Sales management.• Participates in internal meetings to create product packages, communicate andcoordinate sales projects with other internal parties, implement new products,solve problems, and keep up-to-date with information about Cox.
Minimum• BS/BA in related discipline with 3 or more years ofexperience or 5 or more years of experience in related field.  • 3 years telecommunications (Cloud, telephony, data, and video) engineer or salesengineer experience• Valid driver’s license, good driving record, reliable transportation• 6 months’ work experience using Windows-based PCs, Microsoft Office• Excellent skill in adaptability, applied learning, building relationships, writtencommunication, industry awareness, expanding and advancing opportunities,formal presentation skills, high impact communication, IP Infrastructureand Convergence, continuous learning, PC skills, reasoning, sustainedcustomer satisfaction, product knowledge and technical acumen, and technicalconsultation and guiding sales opportunities, in order to work effectively withteams throughout organization.
Preferred• BS/BA in related discipline strongly desired• Experience in telecommunications industry desired• 3 years business-to-business outside sales or sales engineer experience• Prefer certification completion of Cisco Certified Network Professional (CCNP)program or equivalent, Metro Ethernet Carrier Ethernet Certified Professional, SIP School or equivalent, Cisco Certified Network Associate – Service Provider or equivalent, Cisco Certified Network Associate – Wireless or equivalent, Nuage Network Professional – SD-WAN or equivalent.

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.  Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.  Cox is not responsible for any fees or charges associated with unsolicited resumes.

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