Event Management Team Lead

FIRST, New York, NY

FIRST is a growth agency with a boutique feel.

Duration: Full-Time

The Team Lead will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client's brand. The individual will ensure the project team delivers a consistently exceptional service to our clients through excellent project management and delivers world-class events that exceed client expectations. Along with other FIRST team members, the Team Lead will represent the FIRST Solutions brand on-site within a well-known tech company. This position is ideal for a corporate event planning professional with prior experience managing and motivating team members.

Responsibilities and Qualifications

  • The Team Lead works to coordinate staff assignments and workload for both onsite and digital events
  • Reviews requests sent by the event intake team and confirm space, approvals, and other pertinent information prior to assigning
  • Responsible for assigning event requests to appropriate Event Managers
  • Assigned to the planning and execution of events for designated high profile groups
  • Oversee execution of larger-scale events to provide insight to the Event Management team as well as additional client support
  • Handles event escalations
  • Manages monthly audit reports as required by the client and internal management
  • Partner with the client on various strategic initiatives and projects
  • Directly manage a team of direct reports
  • Develop mentor and provide feedback to team members on an ongoing basis
  • Oversee workload of the team ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on team's events where required
  • Manage vacation schedules, ensuring appropriate team coverage, and review all expense reports
  • Oversee the on-boarding/off-boarding process for all employees
  • Ensure team adheres to standard operating procedures and compliance processes
  • Manage and promote communications to all team members to ensure maximum efficiency
  • Partner with FIRST People & Culture on all company initiatives, recruiting, and employee relations matters
  • Ensure the team maintains positive relationships with clients
  • Ensure the team is providing value to clients and seeking value-adds where possible
  • Encourage and motivate the team to be knowledgeable of best practices and services, and to be proactive with ideas and creative solutions


  • 10+ years' event management experience, preferable within a large venue, hotel, or event management capacity
  • 2+ years experience managing or supervising a team
  • - Strong people management skills with the ability to lead by example
  • Bachelors Degree preferred
  • Excellent written and oral communication skills at all levels
  • Decision maker and problem solver with a collaborative/team-player attitude
  • A positive and caring approach to team management
  • Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
  • Creative problem solver, resourceful, team player
  • Adaptability to situations and ever-changing demands
  • Highly organized with the ability to handle multiple tasks to meet strict deadlines
  • Excellent time management and multi-tasking skills
  • Ambitious and proactive with a calm and flexible approach to handling pressure
  • Experience working on large and complex databases

Administration & General:

  • Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
  • Work intelligently and ensure management is aware of problems or issues which negatively affect productivity
  • Build an excellent relationship with the team through positive communications
  • Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
  • Work on ad hoc requests from clients as required


FIRST is a leading global brand experience agency with teams in New York, Los Angeles, London, Dublin, Singapore and Hong Kong. Some of the world’s most recognized companies trust us to develop strategies, and design, plan and produce engaging events. FIRST clients span many industries including financial services, aerospace, technology, consumer electronics, medical and healthcare, automotive, media and the nonprofit sector. We are on Event Marketer’s “Top 100 Event Agencies” and “Best Places to Work in Events” lists. We’ve also been recognized by Crain’s New York Business as one of the Top 100 “Best Places to Work in NYC”.


Want to learn more about FIRST? Visit FIRST's website.