Assistant Manager, CRM Operations

Fox Corporation, New York, NY USA

We produce and distribute content through some of the world’s leading and most valued brands

Duration: Full-Time

Fox Nation is looking for a digital CRM Operations Assistant Manager to oversee the implementation of customer communications. The CRM Operations Assistant Manager will be working hands-on within the enterprise email service provider (ESP) to schedule, test and deploy email and push alert efforts for Fox Nation, the streaming subscription service from Fox News.

The CRMOperations Assistant Manager will play a critical role in making sure the Marketing strategy is executed. This candidate will be responsible for ensuring the ESP is connecting properly to internal customer databases, so the Marketing team has access to the proper audience segments and user data. The individual will work closely with the Technical Product team, Information Technology and Engineering to keep the ESP as nimble as possible so the Marketing team can develop and rollout messaging efforts to subscribers and prospects. This individual will be seen as the subject matter expert for the ESP system on how to deploy campaigns. The Assistant Manager will work very closely with the outside ESP vendor to discuss open bugs, fixes and new feature development requests.

A successful candidate will have a solid CRM or Operations background and be expected to train and learn on the third-party ESP. The candidate must have a strong understanding of email program management as well as customer segmentation. The candidate must also be very comfortable with information systems and be technically inclined.


  • Schedule, test and deploy outbound customer communications
  • Evaluate existing customer data and results to identify customer segments
  • QA outgoing efforts for accuracy
  • Manage exporting and importing data feeds for validity and accuracy
  • File, track and monitor open “bug” tickets with third party vendor
  • Project Manage new feature enhancements for the ESP
  • Effort new email and push alert templates
  • Work with Information Technology and Engineering teams on data process enhancements
  • Structure data sets within ESP for easier use by the Marketing team


  • 3+ years working in digital marketing CRM or information technology
  • Experience with Braze enterprise ESP a major plus
  • Technically competent with a high degree of understanding of information systems
  • Direct Response experience is a major plus
  • Ability to stay on schedule and hit deadlines
  • Naturally curious person who loves data

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

At FOX, we foster a culture and environment where everyone feels welcome and can thrive. We are deeply committed to diversity, equity, and inclusion, including attracting, retaining, and promoting diverse talent across our company. We live in a diverse world, with different ideas and different perspectives that come together to spark new ideas and make great things happen. That means reflecting the diversity of the world around us is critical to our company’s success. We ensure that our viewers, communities and employees feel heard, represented, and celebrated both on screen and off.

Click here to learn more about the diverse communities of people behind our brands.

Pursuant to state and local pay disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience, and location is: $59,500.00-82,000.00 annually for California, Washington, New York City and Westchester County, NY. $49,500.00-68,300.00 annually for Colorado. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

View more detail about FOX Benefits.

About Fox Corporation


Fox Corporation

Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News, FOX Sports, the Fox Network, and the FOX Television Stations. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

Fox News Media

FOX News Media operates the FOX News Channel (FNC), FOX Business Network (FBN), FOX News Digital, FOX News Radio, FOX News Headlines 24/7, FOX News podcasts and the digital streaming subscription service FOX Nation. A top five-cable network, FNC has been the most watched television news channel for more than 17 consecutive years, while FBN has ranked as the number one business channel for the past two years. Owned by FOX Corporation, FOX News Media reaches 200 million people each month.

Fox Sports

FOX Sports is the umbrella entity representing FOX Corporation’s wide array of multi-platform US-based sports assets. Built with brands capable of reaching more than 100 million viewers in a single weekend, FOX Sports includes the sports television arm of the FOX Network; FS1, FS2; FOX Soccer Plus; FOX Deportes, FOX College Sports and a majority stake in the Big Ten Network. FOX Sports includes ownership and interests in linear television networks, digital and mobile programming, broadband platforms, multiple web sites, joint-venture businesses and several licensing relationships.

Fox Entertainment

FOX Entertainment, a premier national television broadcaster, is renowned for its combination of appealing primetime entertainment and powerful sports programming. It delivers 15 hours of weekly primetime programming to 208 local market affiliates, reaching approximately 99.9% of all U.S. television households. Among 18- to 34-year-olds, FOX has ranked among the top two networks in primetime entertainment for the past 23 years.

Fox TV Stations

FOX Television Stations is one of the nation’s largest owned-and-operated network broadcast groups, comprising 28 stations in 17 markets and covering over 37% of U.S. television homes. This includes seven duopolies in the top 10 markets: New York, Los Angeles, Chicago, Dallas, San Francisco, Washington, D.C. and Houston; as well as duopolies in Minneapolis, Phoenix, Orlando and Charlotte.

Fox Corporation

Want to learn more about Fox Corporation? Visit Fox Corporation's website.