Media Coordinator- Client Success

Future, Atlanta, GA USA

Connectors. Creators. Experience Makers.

Duration: Full-Time

Department Summary:

Reporting to the Senior Director Client Success, this is a support role within the Client Success team, which delivers on all aspects of commercial programs (media, custom solutions, content marketing and custom video.) The Client Success Media Coordinator will take ownership of individual media campaigns across a number of sales verticals.

Job Summary & Purpose:

Reporting to the Senior Director Client Success, you will assist Client Success Managers and Directors with the coordination and execution of media campaigns which includes managing campaign setup, campaign optimization and end of campaign reporting. You will play a key role in driving client satisfaction that leads to account renewals and growth.

Key role responsibilities:

  • Participate in client campaign kick-off calls to outline the media plan, creative assets needed, ad tracking requirements, and necessary campaign deliverables
  • Work closely with clients to collect all necessary assets/deliverables and partner with Design when custom ad units are required
  • Partner with AdOps to ensure all assets and tracking links are submitted to ensure a timely campaign launch with all units delivering in full
  • Manage campaign performance and make optimizations as needed that support campaign KPIs
  • Prepare end of campaign reports and provide optimization strategies and insights back to Client Success Managers based on campaign performance
  • Maintain in-depth knowledge of ad products and relevant specs, guidelines, and business rules
  • Strong focus on performance monitoring and recap presentations to fuel renewals
  • Be familiar with Future B2C brands and immersed in Internet culture

You’ll need to be an excellent communicator as you’ll be working with multiple stakeholders across a number of campaigns at the same time, ensuring all aspects of each project are successfully delivered. We’re a high-performance team looking for someone who’s comfortable working in a fast-paced and dynamic environment.

Job Requirements:

  • Experience in online advertising/digital media or similar industry
  • College degree preferred
  • Be familiar with IAB terms and conditions
  • Proficient in GSuite (google docs, google sheets, google slides)
  • Understanding and knowledge of using CRM and/or booking systems (Salesforce, Netsuite or similar)
  • Ability to work cross-functionally with other departmental team leads
  • Exceptional organizational and time-management skills
  • Confident and comfortable working within tight deadlines, under pressure and on multiple work priorities
  • Attention to detail is paramount
  • Excellent written and verbal communication skills
  • Working knowledge of media agencies
  • Able to deliver confidently within a project framework / structure
  • A desire to learn different aspects of the media business
  • Familiarity with audience segments and DMPs like Permutive, a bonus, but not required


What will I get in return?

As well as our standard benefits, we have a number of awesome perks available to our staff including:

  • Unlimited paid time off (yes you read that right!)
  • A share in our success - every member of staff receives a profit pool bonus at the end of our financial year
  • Free food (monthly munchies, bagel Fridays, fresh fruit & snacks and coffee and tea on tap)
  • Central office locations with cool open plan working spaces
  • Free digital magazine subscriptions and access to back copies of our print magazines and bookazines
  • Discounted gym membership and onsite health & wellbeing (yoga at lunch anyone?!)
  • Annual Future conference - get together with your colleagues to celebrate success and look forward to what's next
  • Regular staff socials arranged by our wonderful Employee Community & Culture committees
  • Huge opportunities to learn and develop whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues

We are Future

Connectors. Creators. Experience Makers

Future is a global multi-platform media company and leading digital publisher, with scalable brands and diversified revenue streams. We are dedicated to connecting over 300 million people worldwide with their passions, through expert content, world-class events and cutting-edge proprietary technology. We have big ambitions to transform media and change people’s lives.

We have a market-leading portfolio of over 220 brands spanning across technology, gaming, TV & entertainment, women’s lifestyle, music, sport, creative and photography, home interest and B2B. You may have heard of us…

But a stellar heritage isn’t enough. We continue to grow our portfolio and launch new brands, restlessly looking to improve, innovate and push the boundaries of what can be done. We develop leading-edge technology which is disrupting the media marketplace.

Together, we’re exceeding the expectations of everyone we exist for – our audiences, clients, staff and shareholders. In a short space of time, Future has transformed into an innovative global media platform.

We reap the rewards too, of course, with a fun and creative place to work with endless opportunities to forge a career. We believe in teamwork that transcends location, so we don’t have a Future HQ but a globally connected workforce across the UK, US, Europe and Australia

Every kind of talent is celebrated here.. We hire for person not for the role, looking for people who share our ambitions to be bold and innovate, making Future a global success story.

Let’s do this!

To apply for this role, please submit your CV and a covering letter explaining why this is your dream job!

Inclusion & Diversity

At Future we are passionate about ensuring that as a business, we are continuing to promote diversity and inclusion not just in our recruitment processes, but everything we do.

Future is an equal opportunity employer and we will continue to ensure our recruitment process will be free of bias and our workplaces are inclusive, positive, free of discrimination and respects all backgrounds and beliefs. Our culture is underpinned by our values which will continue to ensure that all applicants, current and future employees are treated with respect and fairness.

We are continuing to be inclusive in our approach to flexible working, ensuring that we are making adjustments where required and providing our employees the tools and support to enable them to grow and flourish in their careers

About Future

We are Future

Connectors. Creators. Experience Makers

We’re Future. We’re 2300 colleagues over 200 brands speaking to 400 million people every month across the globe through websites, events and magazines. We haven’t just survived in 2020, we’ve thrived, increasing our audience share, taking more number one positions, acquiring new businesses and launching new brands.

And we don’t plan on stopping any time soon.


Want to learn more about Future? Visit Future's website.