Client Success Specialist

Hearst Television, Des Moines, IA USA

The story is yours!

Duration: Full-Time

KCCI is a multi-platform local media leader. Our passionate team members serve our viewers and clients with world-class content and advertising solutions seen by thousands of consumers every day. And because we know consumers do not want to be constrained, we are driven to ensure every news story and every advertising solution will reach them wherever they are, and on whatever device they are using. As part of the global Hearst team, based in Des Moines, Iowa, our resources to serve our viewers, clients and employees are best-in-class.

KCCI employees change the world with their work. Our journalists produce award-winning content that helps consumers makes sense of their community. Our sales team delivers strategic advertising solutions to help local businesses fulfill their dreams. The KCCI team also cares deeply about their friends and neighbors. Every year their collective work raises thousands of dollars and awareness for local charitable causes.

The Client Success Specialist works side-by-side with our multi-media sales consultants to serve our local clients. You will partner with other sales team members to generate presentations, manage orders, maintain the client database, and ensure our client communication is exceptional. You will help our team deliver a high-quality KCCI experience in a cheerful way to our clients and your colleagues. This is an opportunity to get in on the ground floor with plenty of opportunity to advance. If you are a driven and passionate professional looking for a way to make an immediate impact, we want to hear from you.

Job Responsibilities:

  • Partner with our sales team on the development of sales proposals, advertising packages and client presentations.
  • Create supporting marketing materials for our sales team.
  • Effectively communicate with internal staff and external clients on performance and delivery of campaigns.
  • Manage the details from proposal to order entry.
  • Maintain and organize KCCI’s client database and client files.
  • Assist KCCI’s Research Director with updating programming and rates in our sales system.
  • Assist in monitoring the client service experience with all local clients
  • Provide periodic support for the President and General Manager or Business Manager as needed.
  • Back-up our Program Director as called on.

Experience Requirements:

  • Must have computer and software experience.
  • Client relations and team support experience.
  • Previous commercial television experience a plus, military experience considered.

Qualifications Requirements:

  • Proficient in Microsoft Office, WideOrbit, and MediaLine.
  • Ability to thrive in a fast-paced work environment, manage multiple projects and tight deadlines.
  • Consistently meet deadlines in a challenging and dynamic environment.
  • Capable of learning new systems promptly and thoroughly.
  • Strong verbal and written communication skills are essential.
  • Must be highly-focused, organized, and detail oriented.
  • Must take pride in work, respond to instruction well, thrive in a fast-paced environment, enjoy working independently and perform at a consistently high-level.
  • Extreme attention to detail.


  • Military training will be considered
  • Some post-high school education preferred

Additional Requirements

As part of its continued efforts to maintain a safe workplace for employees, Hearst Television requires that all newly hired employees be fully vaccinated (as defined by the CDC) against the coronavirus by the first day of employment as a condition of employment, to the extent permitted by applicable law. HTV will consider requests for reasonable accommodations due to medical and/or religious reasons on an individual basis in accordance with applicable legal requirements.

About Hearst Television

Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds.

Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving 26 media markets across 39 states reaching over 21 million U.S. television households. Through its partnership with nearly all of the major networks, Hearst Television distributes national content over nearly 70 video channels including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella and more.

Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award and the George Foster Peabody Award.

Want to learn more about Hearst Television? Visit Hearst Television's website.