IT Support Specialist

Hearst Television, Needham, MA USA

The story is yours!

Duration: Full-Time

WCVB- TV is looking for an IT Specialist to join Boston’s news leader. This position is responsible for overseeing the IT operations at our station and across all content delivery platforms. The IT Specialist will perform day-to-day maintenance and carry out upkeep of computers and network infrastructure and printers and provide user support.


Job Responsibilities:

  • Oversee station IT operations under the direction of the IT Manager and Director of Engineering.
  • Provide support for numerous platforms, products, and services such as: user management, including Service Now; security, including MFA, virus scan and Crowd Strike; business productivity such as O365; remote access including VPN and Bomgar; various OS and mobile platforms including MDM.
  • Maintain LAN/IT infrastructure, installation, and support of network hardware & software
  • Consult with end users and install desktop, laptop and workstation computers based on company direction
  • Provide technical guidance and support to end users
  • Ability to work as a part of a large collaborative group
  • Consult with end users to determine and troubleshoot hardware, software, and system problems
  • Advise on and perform upgrades, after consultation, tailored to the end user’s specific needs
  • Analyze and implement corporate data back-up, disaster recovery and security procedures
  • Control and coordinate hardware and software inventory
  • Design and integrate complex systems
  • In-person attendance is required


  • Some IT work experience and the desire to succeed
  • Two years in LAN & WAN systems administration
  • Experience in the television broadcast setting is preferred
  • Hearst Television is a proud supporter of military veterans. Related military training and experience will be considered


  • Current knowledge of Microsoft Windows desktop and server operating systems
  • Network and stand-alone printers and digital copiers
  • Mobile device support & connectivity
  • Enterprise and web-based applications
  • VPN, Cisco equipment, TCP/IP and subnets, NAS, LAN Management
  • Possess the positive attitude of a collaborative team player
  • Ability to work under pressure in a fast-paced environment with constant deadlines
  • Demonstrate professional interpersonal and communication skills


  • Related experience and/or training considered as well as a combination of education and experience.
  • Microsoft, Cisco, VMWare, or other certifications are preferred
  • Hearst Television is a proud supporter of military veterans. Related military training and experience will be considered

Additional Requirements

As part of its continued efforts to maintain a safe workplace for employees, Hearst Television requires that all newly hired employees be fully vaccinated (as defined by the CDC) against the coronavirus by the first day of employment as a condition of employment, to the extent permitted by applicable law. HTV will consider requests for reasonable accommodations due to medical and/or religious reasons on an individual basis in accordance with applicable legal requirements.

About Hearst Television

Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds.

Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving 26 media markets across 39 states reaching over 21 million U.S. television households. Through its partnership with nearly all of the major networks, Hearst Television distributes national content over nearly 70 video channels including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella and more.

Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award and the George Foster Peabody Award.

Want to learn more about Hearst Television? Visit Hearst Television's website.