Digital Client Service Specialist

DIGITAL CLIENT SERVICE SPECIALIST

KCRA-TV/KQCA-TV, the Hearst Television affiliates in Sacramento, are looking for a Digital Client Service Specialist who is organized, detail-oriented and a team player with exceptional written and verbal skills. The ideal candidate should also have the ability to prioritize and manage time effectively.  A positive attitude and professional demeanor are essential along with the flexibility to work in a rapidly changing environment.  Specifically, you'll work with the sales team on processing digital advertising contracts, generating support materials for the sales team and coordinating the scheduling and launch of digital advertising campaigns. 

Responsibilities include:

• Day to day management of digital advertising sales within a territory including forecast management, CRM and campaign management and sales analysis.
• Build, traffic, and schedule advertising creative.
• Proactively monitor, analyze and optimize all online advertising performance from creating insertion order to post completion.
• Effectively communicate with internal teams (sales, production, finance) and external clients on performance and delivery of commitments.
• Provide troubleshooting assistance for creative and operations-related issues for all campaigns.
• Work directly with clients and sales team to provide detailed client service and execute integrated marketing plans; prepare proposals based on customer requests. Other responsibilities as assigned. 

Experience Requirements:

• Experience with web/creative/ad serving technologies (HTML, Flash, JavaScript, DFP, etc.).
• Ability to thrive in a fast-paced work environment, manage multiple projects and tight deadlines.
• Strong focus on teamwork and self-starter.
• Extreme attention to detail and desire to exceed client expectations.

Qualifications Requirements:

• Proficient in Microsoft Products including PowerPoint, Excel and Word.
• Ability to thrive in a fast-paced work environment and manage multiple projects.
• Capable of learning new systems promptly and thoroughly.
• Must be highly-focused, organized, accurate and detail oriented.

The estimated base salary range for this role is between $42,000 and $45,000. The actual base pay offered is dependent upon many factors, such as transferable skills, work experience, business needs, market demands and conditions, including geographic location where the work will be performed, and other factors permitted by law. The base pay range is subject to change and may be modified in the future.