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Technical Manager of Harvard Chan Studio

Harvard T.H. Chan School of Public Health, Boston, MA USA

Work at Harvard T.H. Chan School of Public Health

Duration: Full-Time


Harvard T.H. Chan School of Public Health

Technical Manager of Harvard Chan Studio 57335BR

Position Description

The Harvard T.H. Chan School of Public Health's mission is to advance the public's health through learning, discovery, and communication. To achieve this, the School produces knowledge through research, reproduces knowledge through higher education, and translates knowledge into evidence that can be communicated to the public, policymakers, and practitioners to advance the health of populations.

The Harvard Chan Studio Technical Manager reports to the Associate Director of Academic Technology and Media Services within the Department of Information Technology that provides technology services and support for a community of 300 faculty, researchers, students, and staff. This role is responsible for coordinating, overseeing, and maintaining the day to day operations of The Harvard Chan Studio and its events.

The Harvard Chan Studio is a state-of-the-art video production facility that advances the learning, discovery, and communications mission of the School through high profile and engaging streamed programming and event broadcasts reaching both national and international audience. The Studio has the flexibility to accommodate in-studio audiences of up to 40 participants. All the events are designed to elevate awareness of public health issues, attract broad and relevant audiences, and raise the profile of the Harvard T.H. Chan School of Public Health as a hub for thoughtful, engaging, and solutions-oriented discourse.

The Technical Manager will be:

* Collaborating with our events programming and communications team during all phases of event planning, from concept to day of support ensuring the production team has a comprehensive understanding of the technology and support expectations for success.

* Overseeing our exciting, fast-paced, livestreamed, virtual-only and pre-recorded events leading all aspects of the technical team's work including creation of the run of show, preparation of talent, lighting, audio, video, sound, video mixing, streaming and recording of events playing a critical hands-on role in each live event.

* Responsible for the technical strategy, maintenance, and operational models for our broadcast studio and video archive including recommending and implementing solutions that meet identified business needs and proactively exploring emerging technologies that might benefit future productions

* Maintaining the health and stability of the Studio audio-visual systems and equipment, including developing and executing a plan for life-cycle maintenance and replacement

* Resolving technical issues on an expedited basis

* Overseeing the scheduling and calendaring of events

* Supporting and maintaining set design for the studio

* Managing vendor support and resources; request and review vendor proposals; and ensure vendor proposals meet customer's needs within budget

* Working closely with Communications team to continually innovate on event formats and production style

* Occasionally supporting live, high-profile events in other venues as needed (e.g. larger venue for live audiences). Position may occasionally require supporting events that are outside of regular business hours.

Basic Qualifications

* Minimum of five years' experience post-secondary education and/or relevant work experience

Additional Qualifications and Skills

Additional Qualifications:

* Excellent communications skills including written, verbal and presentation to bridge technologists, event talent, and communications staffing

* Demonstrated expertise in directing and producing live events (i.e., calling shots, directing talent, and live switching)

* High level of organization and time management

* Demonstrated project management skills

* Deliver outstanding customer service in a fast paced environment

* Significant experience in the use, troubleshooting, and ongoing support of the NewTek TriCaster video production system.

* Demonstrated technical expertise in an area/s of multimedia or audio visual essential including production studio environments; video production; live streaming via YouTube, Kaltura and other content delivery networks; video storage and archiving; and web technology

The following job-specific skills and competencies are preferred:

* Bachelor's Degree or higher level of education

* 7+ years of experience with supervisory experience

* Knowledge of information technology applications, processes, software and equipment

* Experience working with third party vendors and consultants on complicated initiatives and technology projects

* Comprehensive understanding of IT concepts and current technologies and trends.

* Manage key customer relationships with stakeholders, vendors, and other Harvard staff to ensure exemplary service

* Collaboratively build relationships and partnerships with stakeholders and technology providers

The following cultural competencies are also preferred:

* Awareness of and aptitude to appropriately and effectively understand, respect, and adapt to cultural and identity-based difference within group environments

* Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion

* Skills related to creating and supporting an environment that allows for inclusion, effective intercultural engagement, and personal humility and authenticity

* Experience fostering and reinforcing an environment that values unique experiences, cultures, backgrounds, and goals

Certificates and Licenses

* Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions

* Work is performed in an office setting

Commitment to Equity, Diversity, Inclusion, and Belonging

At the Harvard T.H. Chan School of Public Health, we believe that diversity is integral to the Harvard experience and our mission of improving public health education, research and policy. Diversity of cultural backgrounds, identities, lived experiences, perspectives, and ways of understanding the world enriches our community and enables us to best meet the public health needs of the United States and the world. Ongoing learning and development related to diversity allows for both individual and institutional growth, and is necessary to foster and sustain a culture of inclusion. To achieve this, we are committed to ensuring equitable access to opportunities for learning, living, and working at the Harvard Chan School. We maintain an unwavering dedication to diversity, inclusion, and belonging as core to our institutional values and to actively counter, minimize, and address racism, sexism, xenophobia, homophobia, gender bias, and all forms of discrimination.

Learn more about the School's mission, objectives, and core values and our diversity, inclusion, and belonging initiatives.

Job Function Information Technology

Location USA - MA - Boston

Department Information Technology

Time Status Full-time

Union 00 - Non Union, Exempt or Temporary

Pre-Employment Screening Education, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.