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Customer Service Rep/Editorial Assistant

Kirkus Media, New York, NY

Work at Kirkus Media

Salary min: $30,000

Salary max: $50,000

Level: Entry Level

Duration: Full-Time


Kirkus Reviews is seeking an excellent customer service representative for its Indie (self-published) section. The customer service rep will be responsible for assisting authors and corporate partners; maintaining our database; assisting the editors; performing clerical tasks, including mailing/unpacking packages; as well as fact checking, assisting with new projects, and other responsibilities. The primary focus, however, will be helping self-published authors with all of their questions, concerns, complaints, etc. An empathetic, patient person who feels personal reward from supporting others is a must; a book lover who appreciates the journey of a writer is a big plus! Individuals in the BIPOC, LGBTQIA+, disabled, and other traditionally underrepresented communities are highly encouraged to apply. 

Qualifications/Experience

  • Highly organized
  • Able to multitask in a fast-paced environment
  • Interest in developing knowledge of book industry trends, especially self-publishing and e-books
  • 2-3 years customer service experience
  • Positive attitude
  • Exceptional written and verbal communication skills and a fantastic telephone manner
  • Natural initiative and comfort with self-managing
  • Confidence and a customer-focused personality
  • Project management skill, attention to detail, ability to juggle multiple deadlines
  • Creativity, quick learning, and adaptability
  • Proficiency in Microsoft Office, Excel, and aptitude to learn internal software programs

Please send salary requirements, cover letter, and resume to Paola Bennet at Pbennet[at]kirkus.com. No phone calls, please.

About Kirkus Media

Founded in 1933, Kirkus has been one of the most trusted and authoritative voices in book discovery. Today, Kirkus Reviews covers more than 8,000 books published by traditional houses and more than 3,000 self-published books every year. The magazine is published on the 1st and 15th of every month, and because of the scope of its coverage, its authoritative voice, and the timeliness of its reviews, Kirkus Reviews is revered by many as the first indicator of a book’s potential.

Kirkus Media

Want to learn more about Kirkus Media? Visit Kirkus Media's website.