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Information Technology & Broadcast Scheduling Technician

Meredith, Grand Rapids, MI

Our cornerstone is knowledge of the home, family, food and lifestyle markets.

Duration: Full-Time


Job Title
Information Technology & Broadcast Scheduling Technician

Job Description

The Information Technology and Broadcast Scheduling Technician will assist the Dynamic Captioning IT department in maintaining and troubleshooting the Windows 10 Pro environment, hardware systems, internet applications and security systems, as well as assisting with the coordination, scheduling and monitoring of live captioning broadcasts in the Realtime Traffic department. The role will provide support to clients and remote caption writers to ensure service obligations, goals and program procedures are met, providing overall assistance as it relates to program coverage, preparation, and transmission of live-display captions and future projects. The role works under the general direction of the Operations Manager. The Information Technology and Broadcast Scheduling Technician is expected to work a non-traditional work week, which will include weekends, holidays, and overtime as necessary to meet program coverage commitments.

Essential Job Functions

30% - Diagnose computer and software problems, monitor computer processing systems, install software and perform tests on computer equipment and programs. Set up computer equipment, schedule maintenance, train team members and vendors to use programs, and execute minor repairs.

30% - Monitor captioned broadcasts as assigned and troubleshoot issues during live broadcasts as required. This includes maintaining broadcast protocol regarding "early check in", creating daily reports on writer quality and dependability.

25% - Scheduling responsibilities including monitoring email and phone calls, scheduling and executing support tickets with writers, clients and team members. Confirming orders with clients via email, assist in entering orders into the web-based scheduling system and assigning writers to programs. Functioning as a liaison between clients and captioning personnel in both technical and scheduling roles.

10% - Keep abreast of all departmental requirements. Assist in the gathering and dissemination of program related information.

5% - Complete assigned projects and other related assigned duties.

Minimum Qualifications and Job Requirements | All must be met to be considered.

Education: High School Diploma required. Certificate or degree in Information Technology, Computer Science or Computer Information Systems required.

Experience: IT experience preferred. Familiarity with broadcast television a plus.

Specific Knowledge, Skills and Abilities:

  • Ability to multi-task under pressure
  • Ability to perform under strict deadlines
  • Ability to adapt to changing situations quickly
  • Ability to stay calm in a stressful environment
  • Ability to communicate with technical and non-technical personnel
  • Strong communication skills
  • Excellent time management and interpersonal skills
  • Strong attention to detail
  • Familiarity with Windows Server 2012/2016
  • Familiarity with Microsoft Office, Google, and associated products



% Travel Required (Approximate) : As required

It is the policy of Meredith to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Meredith will provide reasonable accommodations for qualified individuals with disabilities.

Meredith participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

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About Meredith

We are Meredith Corporation, a publicly held media and marketing services company founded upon serving our customers and committed to building value for our shareholders. Through our national and local media groups, we are on the pulse of pop culture, entertainment, food, fashion and lifestyle, news, business and finance, and sports. From that, we have built businesses that serve well-defined audiences, deliver the messages of national and local advertisers, and extend our brand franchises and expertise to related markets. Our products and services distinguish themselves on the basis of quality, customer service, and value that can be trusted.

Want to learn more about Meredith? Visit Meredith's website.