Manager, Customer Management, Peacock

NBCUniversal, LLC, See List Below, Multiple Locations

Create the extraordinary.

Level: Manager (Supervisor)

Welcome to Peacock, the dynamic new streaming service from NBCUniversal. Here you’ll find more than a job. You’ll find a fast-paced, high-flying team for unique birds that want to be at the epicenter of technology, sports, news, tv, movies and more. Our flock works hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment.
As a company, we embrace the power of difference. Our team is committed to creating an organization that champions diversity and inclusivity for all by curating content and a workforce that represents the world around us. We continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. At Peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent.
Here you can fly to new heights!

Peacock is hiring a Manager, Customer Management to join the team responsible for determining the best ways to increase the lifetime value of each customer, disrupting current thinking and introducing new ideas that evolve our approach. The person in this role will develop a deep understanding of customer behavior, make data-backed recommendations, and partner with Marketing, Product, Editorial, and Customer Service to influence customer behavior and maximize customer retention and growth.

This role will sit within the strategy arm of the Peacock Growth Marketing team, using data to uncover insights and make recommendations.

  • Monitor and analyze changes in behaviors to uncover the “why” behind customer trends
  • Continually focus on innovation with a solid test and learn approach and pipeline of new ideas to optimize performance, processes, and customer journeys
  • Use data, insight and your wider stakeholder network to identify new opportunities & risks around customer behavior and secure cross-functional buy-in/approval to put actions in place to manage
  • Partner with Decision Sciences to develop advanced analytics to fully understand customer behavior and trends.
  • Provide regular performance reports and updates to senior management and leadership teams

• Minimum 5 years of relevant experience in digital analytics, product, marketing, strategy
• Bachelor’s degree in a related field

• Solid understanding of digital media/OTT or subscription business models
• Exceptional stakeholder management, with strong influencing skills
• Skilled in leading cross-functional projects
• Analytical with ability to draw conclusions & recommendations based on analysis
• Strong presentation skills, able to communicate to all levels of leadership
• Creative innovator always looking for new and better ways of doing things
• Ability to work in an energetic environment and pivot based on evolving priorities
• Ability to work with a diverse team and embrace healthy debate
• Advanced knowledge of Excel and versed in SQL

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

About NBCUniversal, LLC

We are one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news and information to a global audience.

NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks, and a premium ad-supported streaming service. NBCUniversal is a subsidiary of Comcast Corporation.

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. We take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Join us.

NBCUniversal, LLC

Want to learn more about NBCUniversal, LLC? Visit NBCUniversal, LLC's website.