Mediabistro
   

Problem Manager, Peacock, Direct-to-Consumer

NBCUniversal, LLC, Remote, Remote

Create the extraordinary.

Level: Manager (Supervisor)


Welcome to Peacock, the dynamic new streaming service from NBCUniversal. Here you’ll find more than a job. You’ll find a fast-paced, high-flying team for unique birds that want to be at the epicenter of technology, sports, news, tv, movies and more. Our flock works hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment.

As a company, we embrace the power of difference. Our team is committed to creating an organization that champions diversity and inclusivity for all by curating content and a workforce that represents the world around us. We continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. At Peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent.

Here you can fly to new heights!


Role Purpose
The Problem Manager will be part of the Reliability & Performance team and will work with the Resiliency and Platform Operations groups to track and prioritize the remediation of any software or systems issues identified in NBC’s Direct-to-Consumer platforms.

Responsibilities
  • Working with the Resiliency Auditors to track any identified resiliency or reliability risks
  • Coordinate with the Incident Management team to ensure that root cause analyses for any critical or high priority incidents are completed and that any long-term remediation requirements are tracked
  • Assess potential business impact (revenue loss, customer impact, etc…) of all problems are provide recommendation to business on urgency for remediation
  • Consult with delivery teams to regularly review open risks and be an advocate for including risk remediation in the development roadmap
  • Work with resiliency team to suggest tools and processes for identifying and remediating risks in the development pipeline, prior to production deployment


• Bachelor’s degree in Computer Science, Information Technology or a relevant field
• Minimum three (3) years of experience in a development, problem management, or site reliability role
• Understanding of resiliency and reliability design patterns
• Highly organized and able to support multiple delivery teams simultaneously
• Ability to advocate for change and influence decisions to support remediation goals
• Exceptional verbal and written communication skills, comfortable communicating with technical and non-technical colleagues and executives


Eligibility Requirements

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #: )

• Must have unrestricted work authorization to work in the United States

• Must be 18 years or older

• Availability to travel as required

• It is the policy of NBCUniversal and NBCUniversal’ s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law.

• Experience with a digital media direct-to-consumer business highly preferred
• Ability to understand large complex software systems and their interdependencies

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

About NBCUniversal, LLC

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Visit NBCUniversal Careers.

NBCUniversal, LLC

Want to learn more about NBCUniversal, LLC? Visit NBCUniversal, LLC's website.