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Customer Service Representative

NBCUniversal, LLC, Albuquerque, New Mexico

Create the extraordinary.

Level: Manager (Supervisor)


Significant amount of Order Entry/processing, maintaining contracts, and revisions.
· Supports VPOS and National business primarily, and also assists Account Managers on make goods and sales traffic support.
· Responsible for communicating station’s prime program changes and late runs.
· Provide air times and researching of billing discrepancies.
· Work with Client Financial Services to establish Agency & Client billing codes .
· Responsible for substantial daily inquiries and email correspondence.
· Make necessary Day of Air changes on last minute orders or changes.
· Effectively understand log functions, avails, and displace spots.
· Serve and train as backup for other desks.
· Organize and maintain files on all projects and keep updated.
· Assist sales department with monthly invoice mailings and adding postage, address labels, etc.
· Manage special projects as designated, dealing with administrative and coordination issues.
· Support all departments with station initiatives and events.
Provide posts for any National accounts as needed

• A minimum of a BA degree, or equivalent experience.
• A minimum of 1 year experience using Microsoft computer software (PowerPoint, Excel, Word)
• Work overtime and on weekends with short notice.
• Must be willing to work at the station in Albuquerque, NM.
• Must be willing submit to a background investigation.
• Must be 18 years or older.
• Must have unrestricted work authorization to work in the United States.
• Must be covered by Solutions, NBCU’s Alternative Dispute Resolution Program.

• Knowledge of Wide Orbit, Florical, and OSI.
• One year experience in radio/television sales .
• Able to meet deadlines and work well under pressure.
• Excellent administrative and communications skills (written and verbal).
• Organizational skills with attention to detail.

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

About NBCUniversal, LLC

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Visit NBCUniversal Careers.

NBCUniversal, LLC

Want to learn more about NBCUniversal, LLC? Visit NBCUniversal, LLC's website.