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Capacity Manager, PMO, Technology Delivery

NBCUniversal, LLC, New York, New York

Create the extraordinary.

Level: Manager (Supervisor)


Welcome to Peacock, the dynamic new streaming service from NBCUniversal. Here you’ll find more than a job. You’ll find a fast-paced, high-flying team for unique birds that want to be at the epicenter of technology, sports, news, tv, movies and more. Our flock works hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment.

As a company, we embrace the power of difference. Our team is committed to creating an organization that champions diversity and inclusivity for all by curating content and a workforce that represents the world around us. We continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. At Peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent.

Here you can fly to new heights!

Capacity Manager, PMO Technology Delivery, DTC


The Capacity Manager operates across the technology division to ensure that all teams are sufficiently staffed to support the operation of the service and the execution of the roadmaps. They will combine an analytics and data driven mindset with strong communication and collaboration skills to maintain a timely and accurate view of capacity supply and demand across teams, highlighting areas of risk and opportunity, and helping diagnose and rectify problems. This role form part of the PMO team within Technology Delivery.

Responsibilities:

  • Capacity management for all of technology, covering both supply and demand globally – a growing team of over a thousand heads.
  • Establishing appropriate processes, tools, and models – defining and collating planning inputs to generate appropriate insight and reporting.
  • Identify risks and trends that may impact supply and demand for growth, and work on plans to mitigate.
  • Coordinate with resource managers across the organization, and globally, to assure confidence in forecasting.
  • Work with business and delivery teams to ensure a clear view of the roadmap, to inform accurate demand level forecasting down to individual team and resource type.
  • Establish means of tracking accuracy of forecasts and use this to continue to refine and correct forecasting models.
  • Establish and operate appropriate governance to track, reporting and manage capacity – enabling decision making for both the short and long term.
  • Partner with HR and finance teams to ensure capacity plans are aligned with recruitment & finance plans and track variance against them as required.


• Bachelor’s degree in Project Management, Communications, Technology, Business Administration, Finance, or related field.
• Minimum 5+ years of experience working in a Capacity/Resource Management or related role.
• Strong analytical background, previous experience establishing appropriate models and tooling, to make data inputs to drive meaningful outputs and insight.
• Ability to articulate level of uncertainty within data and insight.
• Demonstratable experience at resourcing strategy and management, cross functionally across teams within an organization.
• Data driven approach to management, strong understanding of financial principles and standard reporting mechanisms. Track record of establishing efficient and repeatable processes and reporting to support intelligent enterprise-wide decision making,
• Good understanding of delivery and program management best practices, ideally within the digital or OTT technology sector.
• Experience in driving governance, performance reporting and financial control for a substantial operation, including being a trusted strategic advisor to senior partners.
• Outstanding communication, influencing and relationship management skills, including with senior partners.
• Strong written and verbal communication skills with ability to relate complex information in a simple and digestible way.
• A collaborative working style with a pragmatic, proactive and positive attitude towards solving problems creatively.



NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

NBCUniversal is an equal opportunity employer and will provide reasonable accommodations as required by applicable federal, state, and/or local laws.

About NBCUniversal, LLC

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Visit NBCUniversal Careers.

NBCUniversal, LLC

Want to learn more about NBCUniversal, LLC? Visit NBCUniversal, LLC's website.