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Director, Engineering ITSM, Peacock

NBCUniversal, LLC, Remote, Remote

Create the extraordinary.

Level: Manager (Supervisor)


Welcome to Peacock, the dynamic new streaming service from NBCUniversal. Here you’ll find more than a job. You’ll find a fast-paced, high-flying team for unique birds that want to be at the epicenter of technology, sports, news, tv, movies and more. Our flock works hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment.

As a company, we embrace the power of difference. Our team is committed to creating an organization that champions diversity and inclusivity for all by curating content and a workforce that represents the world around us. We continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. At Peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent.
Here you can fly to new heights!

NBCUniversal, the global media company that brought you some of the world’s most iconic television and film franchises, including: The Tonight Show, Saturday Night Live, Keeping Up With The Kardashians, The Real Housewives, Mr. Robot, The Voice, This Is Us, The Fast & The Furious, Jurassic Park, Minions, and more - is launching an all-new direct-to-consumer streaming service. It will seamlessly bring together the breadth and depth of NBCU’s broadcast and cable television series, movie titles, premier sporting events, and renowned news reporting... all in one destination… all in one app.

We are building a world-class team of smart, hungry and fearless professionals who are energized by the possibility of working at the epicenter of content, technology and culture. Join us if you would like to be a part of this exciting initiative.

The Director, Software Engineering, Services will be part of the Reliability & Performance team and will oversee the software development, delivery, operation, and reliability of the applications used by the Direct-to-Consumer Technical Operations group to maintain daily operations for the business unit. Such applications include Service Management (ServiceNow), Event Management/AIOps, monitoring, dashboards, etc… The Director will partner closely with project managers, business owners, and colleagues across the division to ensure the tooling allows all groups to meet their internal objectives, including ensuring the reliability and resilience of all systems deployed.

Responsibilities include but are not limited to:
  • Partner with colleagues across Technical Operations to identify and prioritize requirements, recommend technology solutions, and define platform roadmaps
  • Provide oversight of all related software development activities for both internal and external development teams.
  • Provide technical oversight for all projects including reviewing technical approaches, ensuring that non-functional requirements are captured, etc…
  • Work closely with project and program managers to ensure that plans properly account for all relevant engineering activities and their associated timelines.
  • Ensure that all development is done in compliance with all departmental policies
  • Hire, manage, and mentor a development organization to support the business needs
  • Ensure that applications are available 24x7 for the Technical Operations team, engaging in production incidents where necessary to assist teams with quickly resolving issues and communicating impact to senior stakeholders
  • Define operational KPIs, monitor performance against those KPIs, and provide support across the teams to improve overall operational maturity.


About NBCUniversal, LLC

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Visit NBCUniversal Careers.

NBCUniversal, LLC

Want to learn more about NBCUniversal, LLC? Visit NBCUniversal, LLC's website.