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Director, Engineering ITSM, Peacock
NBCUniversal, LLC, Remote, Remote
Create the extraordinary.
Level: Manager (Supervisor)
Welcome to Peacock, the dynamic new streaming service from NBCUniversal. Here you’ll find more than a job. You’ll find a fast-paced, high-flying team for unique birds that want to be at the epicenter of technology, sports, news, tv, movies and more. Our flock works hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment.
As a company, we embrace the power of difference. Our team is committed to creating an organization that champions diversity and inclusivity for all by curating content and a workforce that represents the world around us. We continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. At Peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent.
Here you can fly to new heights!
NBCUniversal, the global media company that brought you some of the world’s most iconic television and film franchises, including: The Tonight Show, Saturday Night Live, Keeping Up With The Kardashians, The Real Housewives, Mr. Robot, The Voice, This Is Us, The Fast & The Furious, Jurassic Park, Minions, and more - is launching an all-new direct-to-consumer streaming service. It will seamlessly bring together the breadth and depth of NBCU’s broadcast and cable television series, movie titles, premier sporting events, and renowned news reporting... all in one destination… all in one app.
We are building a world-class team of smart, hungry and fearless professionals who are energized by the possibility of working at the epicenter of content, technology and culture. Join us if you would like to be a part of this exciting initiative.
The Director, Software Engineering, Services will be part of the Reliability & Performance team and will oversee the software development, delivery, operation, and reliability of the applications used by the Direct-to-Consumer Technical Operations group to maintain daily operations for the business unit. Such applications include Service Management (ServiceNow), Event Management/AIOps, monitoring, dashboards, etc… The Director will partner closely with project managers, business owners, and colleagues across the division to ensure the tooling allows all groups to meet their internal objectives, including ensuring the reliability and resilience of all systems deployed.
Responsibilities include but are not limited to:
As a company, we embrace the power of difference. Our team is committed to creating an organization that champions diversity and inclusivity for all by curating content and a workforce that represents the world around us. We continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. At Peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent.
Here you can fly to new heights!
NBCUniversal, the global media company that brought you some of the world’s most iconic television and film franchises, including: The Tonight Show, Saturday Night Live, Keeping Up With The Kardashians, The Real Housewives, Mr. Robot, The Voice, This Is Us, The Fast & The Furious, Jurassic Park, Minions, and more - is launching an all-new direct-to-consumer streaming service. It will seamlessly bring together the breadth and depth of NBCU’s broadcast and cable television series, movie titles, premier sporting events, and renowned news reporting... all in one destination… all in one app.
We are building a world-class team of smart, hungry and fearless professionals who are energized by the possibility of working at the epicenter of content, technology and culture. Join us if you would like to be a part of this exciting initiative.
The Director, Software Engineering, Services will be part of the Reliability & Performance team and will oversee the software development, delivery, operation, and reliability of the applications used by the Direct-to-Consumer Technical Operations group to maintain daily operations for the business unit. Such applications include Service Management (ServiceNow), Event Management/AIOps, monitoring, dashboards, etc… The Director will partner closely with project managers, business owners, and colleagues across the division to ensure the tooling allows all groups to meet their internal objectives, including ensuring the reliability and resilience of all systems deployed.
Responsibilities include but are not limited to:
- Partner with colleagues across Technical Operations to identify and prioritize requirements, recommend technology solutions, and define platform roadmaps
- Provide oversight of all related software development activities for both internal and external development teams.
- Provide technical oversight for all projects including reviewing technical approaches, ensuring that non-functional requirements are captured, etc…
- Work closely with project and program managers to ensure that plans properly account for all relevant engineering activities and their associated timelines.
- Ensure that all development is done in compliance with all departmental policies
- Hire, manage, and mentor a development organization to support the business needs
- Ensure that applications are available 24x7 for the Technical Operations team, engaging in production incidents where necessary to assist teams with quickly resolving issues and communicating impact to senior stakeholders
- Define operational KPIs, monitor performance against those KPIs, and provide support across the teams to improve overall operational maturity.
- Bachelor’s degree in Information Systems, Computer Science, or relevant experience.
- 10+ years experience as working in Information Technology engineering, including both development and operational experience.
- 5+ years experience leading a team of software developers in support of IT systems.
- Highly organized and able to support multiple delivery teams simultaneously
- Expert knowledge of ServiceNow development
- Deep understanding of the SLDC as well as operating Agile-like development teams.
- Experience managing large cloud-based platforms and supervising SaaS vendors
- Ability to advocate for change and influence decisions to support remediation goals
- Exceptional verbal and written communication skills, comfortable communicating with technical and non-technical colleagues and executives.
- Must pass a background investigation
- Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.
- Must be fully vaccinated against COVID-19 at the commencement of employment or adhere to enhanced protocols if Company determines your job position requires accessing an NBCUniversal worksite.
- Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.
- Experience with a digital media direct-to-consumer business highly preferred
- Data driven
- Ability to understand large complex software systems and their interdependencies.
- Availability to travel as required.
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NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
NBCUniversal is an equal opportunity employer and will provide reasonable accommodations as required by applicable federal, state, and/or local laws.
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- Experience with a digital media direct-to-consumer business highly preferred
About NBCUniversal, LLC
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Learn more about Comcast NBCUniversal’s commitment and how we are making an impact.
Visit NBCUniversal Careers.
Want to learn more about NBCUniversal, LLC? Visit NBCUniversal, LLC's website.
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