CMDB Manager, Peacock

NBCUniversal, LLC, Remote, Remote

Create the extraordinary.

Level: Manager (Supervisor)

Welcome to Peacock, the dynamic new streaming service from NBCUniversal. Here you’ll find more than a job. You’ll find a fast-paced, high-flying team for unique birds that want to be at the epicenter of technology, sports, news, tv, movies and more. Our flock works hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment.

As a company, we embrace the power of difference. Our team is committed to creating an organization that champions diversity and inclusivity for all by curating content and a workforce that represents the world around us. We continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. At Peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent.
Here you can fly to new heights!

NBCUniversal, the global media company that brought you some of the world’s most iconic television and film franchises, including: The Tonight Show, Saturday Night Live, Keeping Up With The Kardashians, The Real Housewives, Mr. Robot, The Voice, This Is Us, The Fast & The Furious, Jurassic Park, Minions, and more - is launching an all-new direct-to-consumer streaming service. It will seamlessly bring together the breadth and depth of NBCU’s broadcast and cable television series, movie titles, premier sporting events, and renowned news reporting... all in one destination… all in one app.

We are building a world-class team of smart, hungry and fearless professionals who are energized by the possibility of working at the epicenter of content, technology and culture. Join us if you would like to be a part of this exciting initiative.

The Configuration Manager will be part of the Reliability & Performance team and will work across Engineering groups to manage the end-to-end process and delivery of our configuration management services. The configuration manager will work across the division to ensure that our CMDB processes and data model allow groups to innovate quickly and reliability in adherence, supporting automation to improve reliability and resiliency.

Responsibilities include but are not limited to:

Managing the day to day activities of the CMDB process
Establish and maintain CMDB standards in alignment with the ServiceNow Common Service Data Model.
Ensure compliance with CMDB policies and procedures, including collecting and providing necessary information for all internal and external audits
Participate in incident washup activities and update CMDB as necessary
Review and approve changes to the CI structure as appropriate
Assess potential business impact (revenue loss, customer impact, etc…) of all problems are provide recommendation to business on urgency for remediation
Manage all requirements, user stories, etc.. for all CMDB related enhancements to the ServiceNow portal.
Provide all data for CMDB reporting as requested

Bachelor’s degree in Information Systems, Computer Science, or a relevant field.
7+ years experience in Information Technology roles, preferably supporting a large cloud-based platform.
3+ years experience leading CMDB activities
Highly organized and able to support multiple delivery teams simultaneously
Ability to advocate for change and influence decisions to support remediation goals
Exceptional verbal and written communication skills, comfortable communicating with technical and non-technical colleagues and executives.
Must pass a background investigation
Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.
Must be fully vaccinated against COVID-19 at the commencement of employment or adhere to enhanced protocols if Company determines your job position requires accessing an NBCUniversal worksite.
Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.
- Experience with a digital media direct-to-consumer business highly preferred
- Data driven
- Ability to understand large complex software systems and their interdependencies.
- Availability to travel as required.
  - NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
    
    Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.
    
    NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
    
    NBCUniversal is an equal opportunity employer and will provide reasonable accommodations as required by applicable federal, state, and/or local laws.

About NBCUniversal, LLC

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Visit NBCUniversal Careers.