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UX Researcher

NBCUniversal, LLC, New York, New York

Create the extraordinary.

Level: Manager (Supervisor)


This role is within the NBC News Group and you should apply if you are analytical, detail-oriented and passionate about understanding consumers and how they engage across our digital platforms. Our team conducts primary research to support all phases of the product life cycle from identifying opportunities to building new products and features and tracking impact over time. Our goal is to enable our internal stakeholders, including editorial, product and design, marketing, and strategy teams to make informed, user-centric decisions and provide a best-in-class experience for our users. The job reports to the Vice President of Consumer & Product Insights.

Responsibilities:


  • Support the Insights team through the execution of primary research, including designing and executing user tests, surveys, moderated interviews, focus groups and more.
  • Work across all phases of projects, from research planning to execution through reporting.
  • Conduct research across key product areas including web, mobile apps and connected devices (Apple TV, Roku, etc.).
  • Work independently as well as cross-functionally with other teams including design, product, analytics, audience engagement, and others. Take direction and prioritize various projects from multiple team members.
  • Along with team members, represent the voice of users to stakeholders across teams.
  • Collaborate with team members to improve processes where necessary.


● Minimum one-year professional experience of
conducting UX research.
● You love to roll up your sleeves and get your hands dirty
and strive to uncover meaningful customer insights.
● Self-starter who can handle multiple projects at the
same time. You’re comfortable in a fast-paced and
changing environment.
● Self-driven and motivated to understand behavior,
context, and motivation.
● A degree in Human Computer Interaction, Human
Factors, Psychology is a plus, but practical experience is
just as valued.
● Experience using Usertesting.com, Qualtrics, and other
industry leading tools.
● Legally able to work in the US


- Must submit an attestation disclosing your COVID-19
vaccination status and, if partially or fully vaccinated,
submitting your vaccination record no later than 7 days
following commencement of employment.
- Must be fully vaccinated against COVID-19 at the
commencement of employment or adhere to enhanced
protocols if Company determines your job position
requires accessing an NBCUniversal worksite.
- Must be willing to adhere to all Company COVID-19
workplace safety policies and protocols.



NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

NBCUniversal is an equal opportunity employer and will provide reasonable accommodations as required by applicable federal, state, and/or local laws.

About NBCUniversal, LLC

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Visit NBCUniversal Careers.

NBCUniversal, LLC

Want to learn more about NBCUniversal, LLC? Visit NBCUniversal, LLC's website.