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Analyst, Customer Management, Peacock

NBCUniversal, LLC, See List Below, Multiple Locations

Create the extraordinary.


Welcome to Peacock, the dynamic new streaming service from NBCUniversal. Here you’ll find more than a job. You’ll find a fast-paced, high-flying team for unique birds that want to be at the epicenter of technology, sports, news, tv, movies and more. Our flock works hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment.

As a company, we embrace the power of difference. Our team is committed to creating an organization that champions diversity and inclusivity for all by curating content and a workforce that represents the world around us. We continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. At Peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent.

Here you can fly to new heights!

Peacock is hiring an Analyst, Customer Management to join the team responsible for determining the best ways to increase the lifetime value of each customer, disrupting current thinking, and introducing new ideas that evolve our approach. The person in this role will develop a deep understanding of customer behavior, make data-backed recommendations, and partner with Marketing, Product, Editorial, and Customer Service to influence customer behavior and maximize customer retention and growth.

This role will sit within the strategy arm of the Peacock Growth Marketing team, using data to uncover insights and make recommendations rooted in customer behavior.

Role Responsibilities:

  • Monitor and analyze changes in behaviors to uncover the “why” behind trends
  • Continually focus on innovation with a solid test and learn approach to optimize performance, processes, and customer journeys
  • Partner with Decision Sciences to develop advanced analytics to fully understand customer behavior and trends
  • Create frameworks to understand changes in the customer lifecycle over time
  • Build presentations to present stories based on models and insights


• Minimum 2 years of relevant experience in data analysis, strategy, or marketing analytics
• Bachelor’s degree in a related field

• Advanced knowledge of Excel
• Demonstrated capacity to articulate findings to tell a data-driven story to senior leaders
• Experience with data visualization tools like Domo, Looker, or Tableau
• Solid understanding of subscription business models
• Ability to work with a diverse team and embrace healthy debate
• Ability to work in an energetic environment and pivot based on evolving priorities

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

NBCUniversal is an equal opportunity employer and will provide reasonable accommodations as required by applicable federal, state, and/or local laws.

About NBCUniversal, LLC

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Visit NBCUniversal Careers.

NBCUniversal, LLC

Want to learn more about NBCUniversal, LLC? Visit NBCUniversal, LLC's website.