PMC: Customer Service/Operations Contractor

PMC: Customer Service/Operations Contractor

Will be responsible for supporting the Operations and Customer Service Team as the team continues to grow and handle additional PMC titles.

The work will include all aspects of marketing, customer service, renewal marketing and basic financial functions. This position will work closely and act as liaison with all individuals of the Audience Marketing Team including Customer Service and PMC internal engineering team.

The ideal candidate will be a clear and concise communicator, tactical and flexible with changes midstream. Candidate must have a technical aptitude that can help customers troubleshoot issues that will ultimately lead the customer to being a satisfied PMC customer. Must have a can-do approach to problem solving in a very fast-paced environment.

Specific responsibilities are as follows:

• Assist Customer Service in solving technical customer problems. The individual must be able to learn and understand how internal PMC Platformsinteract with each other to provide flawless access to the various PMC products.
• Understand pricing and product for WWD, RS, VIP and Sportico.
• Review customer invoices for accuracy and consistency.
• Understand Operation processes.
• Attention to detail is critical.

Other detail information:

• 24 hours a week
• 4 to 6 month contract duration
• Self-starter

• Fast learner
• Basic finance, marketing, and customer service understanding
• Publishing and/or subscription experience would be beneficial

About PMC:

Penske Media Corporation (PMC) is a leading digital media and information services company whose award-winning content attracts a monthly audience of more than 180 million and empowers more than 1 million global CEOs and business thought-leaders in markets that impact the world. Our dynamic events, data services, and rich content entertain and educate today’s fashion, retail, beauty, entertainment and lifestyle sectors. Headquartered in New York and Los Angeles with additional offices in 11 countries worldwide, Penske Media is the way global influencers are informed, connected, and inspired. To learn more about PMC and its iconic brands, visit www.pmc.com.