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PMC: Customer Service/Operations Contractor

Penske Media Corporation, Los Angeles, CA USA

Content is the cornerstone to all we do, and our audience is why we do it.

Salary: Paid Hourly

Level: Entry Level

Duration: Freelance


PMC: Customer Service/Operations Contractor

Will be responsible for supporting the Operations and Customer Service Team as the team continues to grow and handle additional PMC titles.

The work will include all aspects of marketing, customer service, renewal marketing and basic financial functions. This position will work closely and act as liaison with all individuals of the Audience Marketing Team including Customer Service and PMC internal engineering team.

The ideal candidate will be a clear and concise communicator, tactical and flexible with changes midstream. Candidate must have a technical aptitude that can help customers troubleshoot issues that will ultimately lead the customer to being a satisfied PMC customer. Must have a can-do approach to problem solving in a very fast-paced environment.

Specific responsibilities are as follows:

  • Assist Customer Service in solving technical customer problems. The individual must be able to learn and understand how internal PMC Platformsinteract with each other to provide flawless access to the various PMC products.
  • Understand pricing and product for WWD, RS, VIP and Sportico.
  • Review customer invoices for accuracy and consistency.
  • Understand Operation processes.
  • Attention to detail is critical.

Other detail information:

  • 24 hours a week
  • 4 to 6 month contract duration
  • Self-starter
  • Fast learner
  • Basic finance, marketing, and customer service understanding
  • Publishing and/or subscription experience would be beneficial

About PMC:

Penske Media Corporation (PMC) is a leading digital media and information services company whose award-winning content attracts a monthly audience of more than 180 million and empowers more than 1 million global CEOs and business thought-leaders in markets that impact the world. Our dynamic events, data services, and rich content entertain and educate today’s fashion, retail, beauty, entertainment and lifestyle sectors. Headquartered in New York and Los Angeles with additional offices in 11 countries worldwide, Penske Media is the way global influencers are informed, connected, and inspired. To learn more about PMC and its iconic brands, visit www.pmc.com.

About Penske Media Corporation

Penske Media Corporation (PMC) is a leading digital media and information services company whose award-winning content attracts a monthly audience of more than 260 million a month and reaches users in more than 175 countries as well as a collective 390 million social media followers. The company houses a constellation of globally prominent and legendary brands, including Variety, Rolling Stone, Deadline.com, WWD, Robb Report, SHE Media, BGR, IndieWire, Beauty Inc, Sourcing Journal, TVLine, FN, BlogHer, HollywoodLife, Gold Derby, and SPY. PMC delivers exceptional content to consumers, business leaders and organizations around the world across multiple platforms: digital, mobile, social, print, video, broadcast, and dynamic live events. Headquartered in New York and Los Angeles with additional offices in 11 countries worldwide, Penske Media is the way global leaders and influencers are informed, connected, and inspired.

Penske Media Corporation

Want to learn more about Penske Media Corporation? Visit Penske Media Corporation's website.