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SHE Media: Client Services Manager

Penske Media Corporation, New York, NY USA

Content is the cornerstone to all we do, and our audience is why we do it.

Salary: Base + Benefits + 401-k

Level: Manager (Supervisor)

Duration: Full-Time


SHE Media: Client Services Manager

SHE Media is building a curated community of content creators that reaches 80+ million women per month across every age and life stage. With a mission of women inspiring and empowering women. The term “Creator” refers to a content publisher who produces high quality, original content for an audience of, primarily, women ages 18- next life. She/he/they must have a loyal following, proper sourcing and compliance with all local, state and federal laws and a voice/brand that aligns with the SHE Media mission of equity and inclusion.

SHE Media is revolutionizing the publishing industry by delivering actionable content to our readers across our growing digital, social and experiential platform.

We’re seeking a highly motived Client Services Manager to join our dynamic, dedicated and growing team. The Client Services Manager is responsible for the overall success of all accounts once they’ve been sold, including campaign implementation, performance, reporting, retention and growth. This is primarily driven through acute attention to campaign performance data, optimization and issue resolution.

Responsibilities:

  • Act as a liaison between sales and production teams to facilitate communication, manage workflow and day-to-day logistics and ensure successful and timely delivery of all sold digital media and branded content advertising campaigns
  • Participate in conference calls with agencies, account executives and clients to go over details of each sold campaign by understanding scope of project, defining performance goals, communicating ongoing campaign success and optimization strategies
  • Manage the campaign launch process from start to finish, inclusive of client kick off call, strategy recommendation, asset collection, optimization and delivery of performance reporting
  • Create and enforce project schedules with input from team as needed, ensuring deadlines and launch dates are met
  • Ensure appropriate KPIs are assigned to all campaign elements before launch and act as the primary driving force to ensure those KPIs are being met throughout the life of the campaign
  • Responsible for managing a book of campaigns with the expectation of campaign completion, renewal and growth
  • Responsible for identifying well performing campaigns and facilitating case studies and group learnings
  • Own relationships with internal teams (ie. Design, Editorial, Influencer Marketing, AdOps) to help identify, communicate and train on new processes and product launches
  • Participate in weekly Sales & Marketing department meetings to discuss progress, goals and company updates

Required Skills:

  • Bachelor’s degree, preferably marketing or business related
  • 3-6 years of experience working in account management, preferably with a Digital Publisher or related role
  • Excellent oral and written communication skills
  • Proficiency in Microsoft Outlook, Excel, Word and PowerPoint
  • Ability to collaborate cross-functionally; ability to exercise judgment and flexibility in balancing program requirements and timelines
  • Ability to handle demanding clients and large initiatives in a fast-paced environment
  • Ability to independently set and manage multiple competing priorities
  • Outstanding organizational ability, critical thinking skills and attention to detail
  • Positive attitude and excellent interpersonal skills

It’s all About You…

At PMC, your wellness is top of mind. We offer a comprehensive benefits package to nurture you and your loved ones, including pets! Our package includes Healthcare (medical, dental, and vision) HSA with an employer contribution, FSA (Healthcare, Dependent Care & Commuter), EAP, Life Insurance, 401K with an employer match, Paid Parental Leave, Long-term Disability, generous Paid Time off (PTO), Pet Insurance, and Home & Auto insurance. Our Wellness initiatives rotate yoga, meditation, wellness weeks on a variety of topics, and financial wellness. We continuously elevate our offerings with more, for you.

About PMC:

PMC is a leading independent global media and information services company whose award-winning content attracts a passionate monthly audience of more than 310 million. Since 2004, Penske Media has been a pioneer in digital media and a platform innovator, reaching viewers on all screens across its ever-growing constellation of iconic brands, which includes Deadline, Variety, Rolling Stone, Billboard, The Hollywood Reporter, VIBE, WWD, SHE Media, Robb Report, Sportico, TVLine, BGR, ARTnews, Art in America, Fairchild Media, and Spy.com, among many others. PMC’s journalists and content creators deliver daily the most comprehensive news and information in their industries and areas of coverage, unequaled in ambition, depth and courage. Headquartered in New York and Los Angeles with additional offices in 14 countries worldwide, PMC believes companies should not only be profitable but also forces for good. To learn more about PMC, our 2% Foundation, and our portfolio of brands please visit www.PMC.com.

About Penske Media Corporation

Penske Media Corporation (PMC) is a leading digital media and information services company whose award-winning content attracts a monthly audience of more than 260 million a month and reaches users in more than 175 countries as well as a collective 390 million social media followers. The company houses a constellation of globally prominent and legendary brands, including Variety, Rolling Stone, Deadline.com, WWD, Robb Report, SHE Media, BGR, IndieWire, Beauty Inc, Sourcing Journal, TVLine, FN, BlogHer, HollywoodLife, Gold Derby, and SPY. PMC delivers exceptional content to consumers, business leaders and organizations around the world across multiple platforms: digital, mobile, social, print, video, broadcast, and dynamic live events. Headquartered in New York and Los Angeles with additional offices in 11 countries worldwide, Penske Media is the way global leaders and influencers are informed, connected, and inspired.

Penske Media Corporation

Want to learn more about Penske Media Corporation? Visit Penske Media Corporation's website.