Client Services Analyst

Penguin Random House, New York, NY

Home of the world’s best books.

Duration: Full-Time

Penguin Random House is the world's largest general trade book publisher. It is a division of Bertelsmann AG, one of the foremost media companies in the world. The Desktop Support group within the Information Technology department is seeking a Client Analyst, Macintosh Client Services to join their team.

Desktop Support Tasks:
* Troubleshooting and providing problem resolution for client service requests
* Managing deployments
* Evaluating hardware and software
* Researching and diagnosing issues
* Equipment moves
* Handling computer equipment removal and returns from our 1745 Broadway location
* Computer imaging, installations, and upgrades
* Maintaining computer inventory data in ServiceNow and FileMaker Pro
* Performing special projects, as assigned

Requirements:
* At least 2 years experience with Macintosh hardware and operating systems
* Strong customer service skills
* Must be detail-orientated and be able to follow direction
* Ability to organize and prioritize your workload
* Ability to work flexible hours, including the occasional overtime
* Excellent verbal and written communication skills
* Must be professional, collaborative, and enjoy working in a team environment
* This position will require you to be primarily on-site at our 1745 Broadway location, however, will also offer occasional work from home opportunities

About Penguin Random House

Penguin Random House is the leading adult and children’s publishing house in North America, the United Kingdom and many other regions around the world. In publishing the best books in every genre and subject for all ages, we are committed to quality, excellence in execution, and innovation throughout the entire publishing process: editorial, design, marketing, publicity, sales, production, and distribution.