Senior Manager, Client Operations

Penguin Random House, New York, NY

Home of the world’s best books.

Duration: Full-Time

Client Operations Senior Manager – Graphic Novels and Manga

Penguin Random House Publisher Services is committed to providing the highest level of sales and distribution services to over 50 independent publishers of all sizes across a variety of publishing categories. The Client Operations team plays a critical role in the success of these publishers and the PRHPS business overall.

We are seeking an experienced operations professional to join the Client Operations team as a Senior Manager to work with PRHPS’s ever-growing list of Graphic Novel, Manga, and Comic Book publishers including clients such as Marvel, IDW, Dark Horse, DC, Seven Seas, and others. 

The Senior Manager, Client Operations should have a passion for Graphic Novels, Manga, Comics, and be a problem solver who can effectively guide others through complex processes. The knowledge base required for the Senior Manager, Client Operations role is extensive. You will be responsible for having a working knowledge of and experience with: warehousing and physical supply chain, metadata maintenance and data feeds, financial accounting, physical and digital production, as well as digital asset management and distribution.

In this role, you will:
* Oversee day-to-day relationships for several client publishers
* Contribute to a professional environment in which intellectual curiosity is rewarded, knowledge is shared, respect is a foundational value, and colleagues can attain a high degree of psychological safety while functioning at a high professional level
* Quickly distill the needs of the client and provide thoughtful, strategic, creative, and informed solutions to meet client publisher needs within standard operating procedures
* Be expected to digest complex information into clear and actionable insights that can be shared with other employees through training and mentoring
* Prioritize requests based on business needs, while coordinating actions through multiple departments, and closely tracking follow through and results
* Independently drive an array of projects, both large and small, to create processes, procedures, and standards of work
* Diagnose, develop, and implement process improvement efforts
* Recognize the critical role details play, while also maintaining emphasis on the big picture

Ideal candidates will meet the following requirements:
* Minimum 5-7 years of Account Management, Operations, and/or Project Management experience (preferably within the Comic Book or Book Publishing industries)
* Critical thinking and problem solving
* Exceptional written and verbal skills
* Ability to build relationships through integrity, reliability, and maturity
* Ability to communicate credibly and effectively with people at all levels of an organization
* Ability to receive and deliver feedback in a constructive manner
* Proficiency with Microsoft Office (Excel, Word, and PowerPoint)

Please apply using our online application process, and please include your resume and cover letter.

About Penguin Random House

Penguin Random House is the leading adult and children’s publishing house in North America, the United Kingdom and many other regions around the world. In publishing the best books in every genre and subject for all ages, we are committed to quality, excellence in execution, and innovation throughout the entire publishing process: editorial, design, marketing, publicity, sales, production, and distribution.

Penguin Random House

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