Mediabistro
   

Customer Success Associate

Recruiter.com, Remote

Recruit like an expert, or let an expert recruit for you.


We are looking to hire a detail-oriented self-starter whom we can rely on to become the backbone of the AI Software Account Management / Client Services team. We’re in a red-hot hiring market that shows no indication of slowing down and this is a great opportunity to work with marquee brands to help improve their recruiting/sourcing process while learning the latest AI technology impacting the recruiting industry. This is an exciting time to join the company as we have big goals for the year ahead and you will be a key driver in making them come to fruition.

 

Location:

VIRTUAL - Remote Based - ANYWHERE IN THE USA.

 

The Role and Who You Are:

You will be responsible for building and maintaining relationships with our clients and ensuring we are delivering against the clients’ needs week after week. You will use our proprietary AI job-matching technology to find and engage qualified individuals for open positions across our client base - roles you are sourcing for range from early-stage VC-backed organizations to large enterprise companies. 

We are looking for someone who is organized and process-oriented as you will be owning our client relationships. It’s also key that our clients trust you. Thus, having a background in talent acquisition, recruiting, and/or recruiting tech customer success is ideal as this is the world our clients hail from. 

Equipped with the power of AI in your arsenal, you will be able to entrench yourself among humble teammates who will look to you to help continue scaling the managed service arm of the business. You will flex your strategic thinking and interpersonal communication skills daily, while also keeping an eye on metrics and integrating efficiencies as the business continues to grow. You can count on lots of excitement, lots of responsibility, and lots of personal gratification. 

You have the following education, experience, and expertise:

  • 2 or more years of sourcing & recruiting experience

  • Subject matter in customer service and candidate/client experience

  • Data-driven execution and management style

  • Proven success delivering results in a fast-paced, demanding, high growth, yet collaborative environment – requires a strong sense of urgency

  • Working autonomously and with a diverse array of management styles, communication styles, and stakeholders

  • Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners, and recruiting consultants)

  • Experience successfully using sourcing tools and resources such as LinkedIn Recruiter, Boolean strings, and more

 

The Day to Day (examples of day to day activities in this role but not limited to):

  • Own the client relationship, including expansion and renewal

  • Run weekly client status, strategy, and feedback calls

  • Develop strategies to grow existing service revenue in partnership with sales

  • Source qualified candidates through Recruiter.com suite of technology platforms

  • Support a variety of open roles, including technical and business roles

  • Leverage other recruiting and sourcing tools to generate candidate pipeline

  • Write engaging messaging and run campaign tests to optimize the candidate engagement process

  • Manage candidate replies

  • Train and coach junior team members who dotted line report to you

  • Measure key metrics like platform success, candidates conversion rates, and time-to-hire

 

Benefits and Compensation:

  • We offer our employees incredible career advancement opportunities, an inclusive, friendly, and engaging work culture, and a highly competitive set of company benefits.

  • Salary Plus Bonus: $80,000 - $96,000 

  • We also offer incentive stock options and a full suite of benefits, including Medical, Dental, Vision, Short, Long-Term Disability, Life Insurance, and supplemental Life policies.

 

Who We Are:

At Recruiter.com, we are an agile company that is rapidly becoming a top-of-mind solution for recruiting professional employees. Our software platforms allow employers to recruit like experts or enlist our expert team of on-demand recruiters. We care about our clients and employees alike and are driven to create a workplace where hard work and innovative thinking are rewarded. In addition, our AI-driven recruiting technology empowers a variety of enterprises and high-growth startups to increase the quality, speed, and predictability of their sourcing and recruiting efforts.

 

Why Should You Apply?

  • Opportunity to get in early to a growing, dynamic startup environment

  • Daily interaction with the executive team

  • Competitive pay with great opportunities for performance compensation

  • Terrific medical and other ancillary benefits

  • Fun, interactive environment & culture

  • Exposure to a growing, dynamic recruiting tech industry

 

 

 

Recruiter.com is proud to be an equal opportunity employer.

About Recruiter.com

Recruiter.com is disrupting the $120 billion recruiting and staffing industry by combining an AI and Video hiring platform with the world's largest network of over 27,500 small and independent recruiters. Businesses of all sizes recruit talent faster using the Recruiter.com platform, which is powered by virtual teams of Recruiters On Demand and Video and AI job-matching technology.

Recruiter.com

Want to learn more about Recruiter.com? Visit Recruiter.com's website.