Entry Level Assistant- Customer Service/Marketing
Otw Llc - Kansas City, Missouri, United States, 64101Work at Otw Llc
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Overview
In this role, you will be responsible for ensuring an exceptional customer experience by engaging with customers to understand their values, fostering open communication, and offering opportunities for donations. You will engage in daily interactions with customers, consistently upholding courtesy, professionalism, and kindness to create a positive impression. Your role also involves the management of donations, including tracking and processing new contributions, as well as promoting brand awareness initiatives. Additionally, you will be expected to skillfully handle customer complaints to enhance overall satisfaction.Key Responsibilities of a Customer Service & Marketing Assistant:Interact with customers and members of the community and effectively resolve customer issues, complaints, and conflicts to ensure customer satisfaction and understandingMaintain a deep understanding of our client's products or services to provide accurate information to customersAdhere to company policies, procedures, and ethical standardsStay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvementMaintain detailed records of customer interactions through company’s key performance indicators provided in training
Requirements of a Customer Service & Marketing Assistant:High school diploma or equivalentPrevious customer service or related experience preferred, but not requiredProven interpersonal skillsAbility to remain patient and composed, even in challenging customer situationsFlexibility to adapt to changing customer needs and departmental requirements.Effective time management and organizational skills to handle multiple customer inquiries efficiently.Adherence to company policies, industry regulations, and ethical standards.A track record of punctuality and reliability in meeting work schedules.Ability to meet or exceed company’s performance metrics
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