Highmark Health
Principal Design Strategist
Highmark Health - Juneau, Alaska, us, 99812Work at Highmark Health
Overview
- Apply
Overview
Company :
Highmark Health
Job Description :
JOB SUMMARY
The incumbent will shape design strategy, help direct the work of designers within matrixed teams and directly apply their expertise in Human-Centered Design, Experience Design and/or Service Design to create solutions that have measurable impact. Will also help define and deploy design methodologies, processes and tools that will fuel the Design Delivery process across engagements with the Living Health Curated Health Model, Customer Experience, Clinician Experience, and Digital Integrated Experience workstreams. The incumbent will drive alignment and collaboration with Design Owners, Business Stakeholders and matrixed teams--translating goals, feedback and insights into decisive actions that push delivery of solution designs forward. Will work with a true sense of urgency to do the right thing every time for our customers and clinicians.
ESSENTIAL RESPONSIBILITIES
Provide direction and support to create, deploy, and manage/continuously optimize detailed design methodology, design process, design standards, Agile delivery practices, technology, and tools that are consistently applied to all Living Health solutions.
Support Curated Health Model, Customer Experience, Clinician Experience, and Integrated Experience teams as assigned for project duration.
Create and deliver training for design team standards of practice.
Lead cross-functional teams to problem solve using visual, communication & service design, interaction design, UX design, and human centered design to drive solution design delivery. Synthesize research information, identifies insights and applies to solution/product design. Communicate complex ideas/strategies to all levels of the enterprise and clearly articulates the value of initiatives to key stakeholders in the business. Perform primary and secondary consumer, provider or other customer research to generate new insights in partnership with the CX team.
Identify, develop and drive concepts through design delivery process while demonstrating value and success of the solution/product/service.
Co-create, test and learn with external partners, including start-ups. Identify external partner opportunities and emerging trends.
Design, develop, and test new solutions/products/services to position organization at the leading edge of health.
Other duties as assigned or requested.
EDUCATION
Required
Master's Degree Business Administration, Business Management or Marketing, or relevant experience and/or education as determined by the company in lieu of bachelor's degree
Preferred
Master's Degree Business Administration, Business Management or Marketing
EXPERIENCE
Required
7 years in product development and/or design OR
7 years in innovation and/or design consulting OR
7 years in Research and Development OR
7 years in the Healthcare Industry OR
7 years in Product Development
Preferred
7 years in Innovation
7 years in Business Development
LICENSES or CERTIFICATIONS
Required
None
Preferred
None
SKILLS
Human Centered and Visual/Communications Design
Product Development
Leadership
Innovation
Program Development
Consulting
Developing Relationships
Business Development
Delivery Through Agile Process
Interaction/UI/UX Design
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Rarely
Travel regularly from the office to various work sites or from site-to-site
Occasionally
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Never
Disclaimer:
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement
: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$92,300.00
Pay Range Maximum:
$170,800.00
Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity (
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J237516
Highmark Health
Job Description :
JOB SUMMARY
The incumbent will shape design strategy, help direct the work of designers within matrixed teams and directly apply their expertise in Human-Centered Design, Experience Design and/or Service Design to create solutions that have measurable impact. Will also help define and deploy design methodologies, processes and tools that will fuel the Design Delivery process across engagements with the Living Health Curated Health Model, Customer Experience, Clinician Experience, and Digital Integrated Experience workstreams. The incumbent will drive alignment and collaboration with Design Owners, Business Stakeholders and matrixed teams--translating goals, feedback and insights into decisive actions that push delivery of solution designs forward. Will work with a true sense of urgency to do the right thing every time for our customers and clinicians.
ESSENTIAL RESPONSIBILITIES
Provide direction and support to create, deploy, and manage/continuously optimize detailed design methodology, design process, design standards, Agile delivery practices, technology, and tools that are consistently applied to all Living Health solutions.
Support Curated Health Model, Customer Experience, Clinician Experience, and Integrated Experience teams as assigned for project duration.
Create and deliver training for design team standards of practice.
Lead cross-functional teams to problem solve using visual, communication & service design, interaction design, UX design, and human centered design to drive solution design delivery. Synthesize research information, identifies insights and applies to solution/product design. Communicate complex ideas/strategies to all levels of the enterprise and clearly articulates the value of initiatives to key stakeholders in the business. Perform primary and secondary consumer, provider or other customer research to generate new insights in partnership with the CX team.
Identify, develop and drive concepts through design delivery process while demonstrating value and success of the solution/product/service.
Co-create, test and learn with external partners, including start-ups. Identify external partner opportunities and emerging trends.
Design, develop, and test new solutions/products/services to position organization at the leading edge of health.
Other duties as assigned or requested.
EDUCATION
Required
Master's Degree Business Administration, Business Management or Marketing, or relevant experience and/or education as determined by the company in lieu of bachelor's degree
Preferred
Master's Degree Business Administration, Business Management or Marketing
EXPERIENCE
Required
7 years in product development and/or design OR
7 years in innovation and/or design consulting OR
7 years in Research and Development OR
7 years in the Healthcare Industry OR
7 years in Product Development
Preferred
7 years in Innovation
7 years in Business Development
LICENSES or CERTIFICATIONS
Required
None
Preferred
None
SKILLS
Human Centered and Visual/Communications Design
Product Development
Leadership
Innovation
Program Development
Consulting
Developing Relationships
Business Development
Delivery Through Agile Process
Interaction/UI/UX Design
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Rarely
Travel regularly from the office to various work sites or from site-to-site
Occasionally
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Never
Disclaimer:
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement
: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$92,300.00
Pay Range Maximum:
$170,800.00
Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity (
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
)
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J237516