Email Marketing CRM Manager
Recruiting Pains - Phoenix, Arizona, United States,Work at Recruiting Pains
Overview
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Overview
Essential Functions
Manage customer-business communications across various platforms, emphasizing email and written channels.
Design, develop, and deploy email communications to customers and vendors, collaborating closely with business contacts to ensure effective communication.
Resolve customer issues promptly and effectively across multiple service lines, products, and customer bases to foster loyalty.
Continuously monitor customer care strategies to ensure optimal attention to all customers, potentially devising separate strategies for specific customer segments and evaluating the effectiveness of existing strategies for necessary adjustments.
Collaborate with leadership across the organization to enhance customer satisfaction, leveraging insights from customer interactions to inform product development, sales, marketing, and distribution strategies.
Minimum Qualifications
Bachelor’s degree with 3-5 years of relevant experience.
3-5 years of experience with an Email Service Provider (ESP).
1-2 years of experience with Salesforce Marketing Cloud (SFMC).
Proficiency in HTML coding for email templates and SQL query writing.
Strong written and verbal communication skills.
Experience analyzing conversion metrics, revenue, and conducting A/B and Multivariate testing.
Ability to think creatively and strategically.
Expertise in multiple platforms, including email, SMS, and conversion optimization.
Deadline-oriented with excellent follow-up and reporting abilities.
Ability to manage diverse audience needs creatively and effectively.
Demonstrated ability to perform well under pressure within strict time constraints.
Enthusiastic and quick learner.
Preferred Qualifications
Real estate industry experience is advantageous.
Additional experience with Salesforce Marketing Cloud (SFMC).